Canva for Education

Read Policy at Canva.com

In this policy, a child is considered a person under the age of 13 years old (or the minimum legal age in the child’s country to be able to provide lawful consent to the processing of their personal data where the age is higher than 13 years old).

The Service and our content are not directed at children. Children are not permitted to sign up by themselves for the Service.

Other than as part of Canva for Education (set out below), Canva does not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child without verification of parental consent where this is required, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child, please contact us at privacy@canva.com.

Canva for Education: Children may use our Canva for Education service under the supervision of their teacher. Canva's collection of student data is authorized by participating teachers and/or educational institutions obtaining parental consent or providing consent on behalf of the parent, if applicable, or as a proxy for the parent in certain circumstances. We will share student data with our third party service providers who have security, privacy, and data retention policies consistent with our policies and solely to the extent necessary for them to perform a business or technology support function for us. This may include data processing, account management or providing us with usage analytics. Canva does not sell student data.

The following third party service providers will process student data for the sole purpose of delivering the Canva for Education service. If a school deletes their Canva for Education account, or requests the deletion of personally identifiable information associated with a student’s account, Canva will direct these services to delete any such information they hold:

Provider (Purpose)

• Amazon Web Services (data storage, service emails)

• Amplitude (Analysis of aggregated user behaviour data)

• Atlassian (user support)

• Ada (chatbot for user support)

• Appbot (user support)

• Braze (email communications)

• Canva Solutions, Inc. (user support)

• Concentrix (user support)

• Elastic (data logging)

• Jira (user support)

• Loggly (logging)

• Looker (Analysis of aggregated user behaviour data)

• Mode (Analysis of aggregated user behaviour data)

• MongoDB (Atlas) (data storage)

• Sentry (error monitoring)

• SheerID (teacher verification)

• Slack (platform support)

• Snowflake (data storage)

• Zendesk (user support)

Annually, at or around the end of the school year, if a student account has not been logged into by a student for more than 12 months, we will send an email to the email address associated with that account to notify the student that their account will be deleted unless they log into such account. If the student does not log in to their account within 3 months following the receipt of that email, we will delete that account.

Upon termination of a school’s Canva for Education account, we will delete all student accounts associated with that school.

Educational institutions will have direct control of student data at all times. If a school wishes to inspect, review, amend or delete data we have collected from a student, they may submit an authorised request to privacy@canva.com or to any of the contact details provided in section 15 below. Such a request must come from the email address that owns or is the Team Owner of the Canva for Education account. To protect children’s privacy and security, we will take reasonable steps to help verify the school’s identity before granting access to any personal information.

If you are part of a Canva for Education Team, whether this is at a classroom or school level (“School Team”), the educational institution your Team is employed by or part of (“District Team”), may request to add your School Team to its District Team. Such a request must come from the email address that owns or is the Team Owner of the District. To protect children’s privacy and security, we will take reasonable steps to help verify the district's identity and relationship to the School Team before granting access to any personal information. If your Team is added to a District Team, then any information or content that you created in the School Team or activity you have taken within the School may be shared with the Team Owner of the District. If requested by the Team Owner of the District, Canva may re-assign ownership of any User Content you post in the School Team to District Team. You should ensure that any personal information, intellectual property or confidential information that you’d like to maintain ownership over is retained or moved to a separate personal account with an email address not issued by your employer.

Canva and its service providers may communicate directly with students for technical support purposes where requested by the student or their teacher. Canva may also send emails in relation to product changes, privacy changes and other service-related emails to students and teachers.

Students may use Canva Sites (as defined in our Terms of Use) if the functionality is enabled by their teacher, school or school district. These will not be indexed by search engines by default, meaning that they cannot be found by Google or another browser search and could only be accessed by people with the specific link. However, this default can be switched off by teachers so that the sites are indexed by search engines.

All designs in a Canva for Education account are private by default so that only people specifically added to the design can access it. A student may make their design public so that anyone with the link can access, view or edit it. But it will only be accessible to anonymous, non-logged in users if a teacher turns on anonymous collaboration (which is switched off by default). This might occur to facilitate collaboration with students that are not registered with Canva or have forgotten their password. This will allow them to view or edit a design.

(U.S. only): Canva for Education has been certified compliant with the Children’s Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA) by iKeepSafe. Teachers and parents may contact us on +1 855 228 9195 (toll free) with inquiries concerning our Privacy Policy and use of children’s information.

Summary: We’ve created a safe space for children, who are supervised by teachers, to use Canva. Our main Service at canva.com is not intended for children.