“What are the effects of, within a scenario, using specific positive terminology on teachers’ perceived job satisfaction?”
Kiana Kniest
Class of 2023
I am working on the problem of understanding the effects of using positive terminology when speaking with teachers in Pierce County on increasing the amount of job satisfaction that they feel. I think I can show that changing the way workers are recognized by using terminology with a more positive connotation would achieve higher job satisfaction. The positive effects of job satisfaction like higher self-esteem, more efficiency at doing daily tasks, and overall better health would increase simply by using positive terminology instead of having to find a new job.
The value is that many seek job satisfaction because of the positive health factors and better efficiency in doing daily tasks but are unable to find it. I think showing that job satisfaction can be increased by using specific word choices when referring to those jobs will help not only the teachers but also the students who are being taught by teachers. Researchers could then apply this to the workforce through higher management referring to the workers using the specific terminology in order to help make them more efficient workers.
I had no specific variables that I was measuring because I was not doing an experiment. Each variable already existed and I did not manipulate the variables. In essence, I was measuring Job Satisfaction. I measured job satisfaction on a Likert scale from 1-5. 1 being they do no receive pleasure from going to work each day or doing daily tasks. For example, going to work is a chore that they are required to do and they don’t enjoy anything about it. 5 being work is what drives them and they feel most happy when they are at work. For example, they love to go to work each day because it gives them a positive feeling, they would live at work if they could. This gave me a baseline for how they feel about their job and I used this Likert scale throughout by asking how they feel on that Likert scale once they read the scenario with the terminology.
I did an exploratory, quantitative, descriptive research method that was non-experimental by means of a survey. I measured my participants' responses through the use of a 1-5 likert scale. My survey consisted of ten questions, one of them being the electronic consent form.
Random selection ensured that my data is representative of a larger population. To do this, I randomly selected the schools and teachers within each school through the use of an online random name picker. I put all of the names of schools that are found in Pierce County and picked fifteen schools from that list. A total of 206 schools were added to the list and fifteen were randomly selected. After doing so, I looked at the staff directory from one of those fifteen schools at a time. I randomly gained seven names of the teachers from each of the fifteen schools.
I hypothesize that teachers who read the scenarios with positive terminology and apply them to themselves will feel more satisfied than they did before.
Primary and Secondary (K-12th grade) teachers from schools within Pierce County, Washington
Terminology: Specific word choice that is being applied to a profession
Job satisfaction: The positive feeling that a person gets from doing their job or daily tasks associated with their job.
Hero: A person whose qualities and actions sets them apart from the rest because they make a difference.
Essential: Someone a person couldn’t do without and is very important.
Skilled: A person who has shown they have the ability to do a certain task with precision.
Impactful: Leaving a mark on a person to the point where they remember it for a long time.
Appreciated: Understanding the worth or value of something.
Irreplaceable: Someone that couldn’t be exchanged for something else due to their unique qualities.
Need (needed): Someone that is very necessary.
Indispensable: Very vital and couldn’t be replaced by someone else.
I had a total of 22 teachers fill out the survey of the 105 teachers I emailed. Of the 22 teachers surveyed there was a noticeable increase in job satisfaction from the baseline response of job satisfaction answered at the beginning and their job satisfaction after reading the scenario with the positive terminology in it.
In the graph on the upper left hand side you can see that only one participant rated their baseline job satisfaction as five on the likert scale and one participant rated their job satisfaction as a one on the likert scale. However, as you can see in the graph in the lower left hand corner after reading the scenarios with the positive terminology in it the number of teachers who rated their job satisfaction as a five on the likert scale increased by six, for a total of seven teachers. It is very clear that there was an increase in perceived job satisfaction after reading the scenarios with the positive terminology in it.
There is another noticeable trend that although my research wasn’t on, was discovered while analyzing the data. The trend that was seen was that if the scenario included a student who used the positive term then the perceived job satisfaction was more likely to be either a four or a five while if anyone else used the positive term in the scenario then the likert scale showed a more diverse rating.
In the upper left hand side, the scenario mentions a supervisor and the likert scale shows more scattered responses of perceived job satisfaction ranging from a one to a five on the likert scale. However, in the lower left hand side, the scenario mentions a student and the likert scale with this scenario shows perceived job satisfaction of fours and fives on the likert scale. Both scenarios include someone stopping by the classroom to tell the teacher something and they both refer to the teacher with the use of positive terms. The major difference is only who is speaking to the teacher. All the other scenarios resulted in the same results.
The choice of how I chose to use the positive terminology. I chose to put the positive terminology into different scenarios.
I only chose positive terminology and didn’t compare it to negative terminology.
This research was also hindered by my cohort size. I chose to research primary and secondary teachers from all the primary and secondary schools in Pierce County.
In the future I could expand this research by including negative terms with the positive terms. This could allow me to compare the effect that positive terminology actually has on job satisfaction because I would be able to compare it to what the negative terms have on job satisfaction. When I do this I would also keep the scenario that I put the positive and negative terms in the same so that I could draw a true conclusion from it. I discovered another trend in my research that if the scenario included a student telling the teacher the positive term their job satisfaction was rated higher than if a coworker or supervisor told them. A naturalistic observational study that looks at the interaction between teachers and students vs teachers and other people they come into contact with like coworkers and supervisors could be done. Watching the interactions between both of these cohorts and potentially taking note of the body language of the teacher in the situation could show and account for the difference in the job satisfaction ratings shown in my study.
My original hypothesis was that teachers who read the scenarios with positive terminology and apply them to themselves will feel more satisfied than they did before. My data did in fact show that teachers' perceived job satisfaction increased after reading the scenarios that had the positive terminology in it. Also, although my research didn’t get all the survey responses needed a conclusion was still able to be made from it. That conclusion is that job satisfaction of primary and secondary teachers does increase when positive terminology is used in scenarios. This is merely a conclusion and it doesn’t mean that it is fact as there were outside factors that weren’t controlled for. More research still needs to be done to see if positive terminology directed towards teachers increases their job satisfaction.
Sara, D. A., Handaru, A. W., & Usman, O. (2022). The Effect of Work Environment on Employee Performance through Motivation and Job Satisfaction as Intervening Variables on Permanent Employees. Eduvest: Journal Of Universal Studies, 2(10), 2006–2018. https://doi.org/10.36418/eduvest.v2i10.617
Weir, K. (2013, December). More than job satisfaction. American Psychological Association. Retrieved January 16, 2023, from https://www.apa.org/monitor/2013/12/job-satisfaction
Zheng, M. (2022). An Evaluation Model of Career Happiness and Job Performance of Political Teachers Based on Correlation Analysis in Positive Emotional Environment. Journal of Environmental and Public Health, 2022. https://link.gale.com/apps/doc/A719559389/HWRC?u=bonn54603&sid=bookmark-HWRC&xid=916e7eae