Vonage Admin⚙️

• Admin Vonage Admin Turn on Holiday Greeting Update Vonage 🎄

Admin Office Voice Message 

• Office Voice Message Business Hours

  • Thank you for calling StreetSmart Insurance. All agents are currently busy helping other clients or are away from their desks. Please leave your name, phone number, and a brief message. For your convenience please text message us at 732-462-8343 and we will respond to you. Please note no coverage can be bound or altered via this voice messaging system. Thank you and have a great day.

  • Key prompts

• Office Voice Message After Business Hours

  • Thank you for calling StreetSmart Insurance. You’ve reached us outside our normal business hours, which are from 9:00 am to 5:30 pm Monday through Friday. Please leave your name, phone number, and a brief message. For your convenience please text message us at 732-462-8343 and we will respond to you. Please note no coverage can be bound or altered via this voice messaging system. Thank you and have a great day.

Admin On Hold Music

• This what customers hear on hold🎶

• Call Recordings

Access Call Recordings Deleted from Vonage 

Admin IVR Settings (Call Tree/Menu) 

• Call Recording ⏺

  • Hello, thanks for calling StreetSmart. If you know your party's extension please enter it now. For a dial by name directory press 6

Para español presione cuatro

If you are requesting a certificate or proof of insurance for our client press 5

For Personal insurance press 1🏠

For Trucking Insurance press 2🚛

For Commercial Insurance press 3 🏢

Spanish

• • Muchas gracias por llamar a Streetsmart, si conoce el numero de extension de la persona con la que desea hablar por favor ingreselo ahora.

Para el directorio de marcar por nombre presione 6 

Para seguros personales  presione 1

Para seguros de camionaje presione 2 

Para seguros Comerciales presione 3

Vonage Call Recordings

Find Call Recordings in Ezlynx 🔎

• Don't forget to check under unresolved in the communication center! Ezlynx

• Make sure to add the correct phone number with no dashes or parentheses. Communication Center - 13 April 2023

Old Call Recordings In Google Drive💾

• We deleted call recordings from Vonage to cut back on billing and also since the calls are saved in Ezlynx.

• All Call Recordings downloaded is located in a shared google drive called Mail and Vonage Archive. Message operations for access

• Call Recordings started 04/2021. 

• There is no call recording from 04/01/2021 to 6/1/2021. Call recording starts at 6/2/2021, Sir Carlo retrieve some of the calls on the Recycle bin from the time frame of 5/01/2021 to 6/5/2021, and downloaded 6/4/2021 - 6/5/2021

• Missing recordings-call recording was turned off because our storage was full

• Call Recordings are missing from 03/03/2023-03/23/2023

• There are some recordings from 03/23/2023-04/07 

• 2025 has different folder from 2024 & Below.

• Vonage 2025 Archive 

How to Access Call Recordings in Streetsmart Google Drive Account

• All Call Recordings downloaded is located in a shared google drive called Mail and Vonage Archive. Message operations for access

• Login to your SS Gmail account

• Go to Google Drive

• Find the Shared Drives

• Click Streetsmart 

• Find the Operations folder

• Click Process and Reports, then Vonage call recordings

• Check the index list to search if that phone number is in there first by clicking into the applicable date range. It is broken up by month/week📅

How to Get Call Recordings in Vonage Admin

• Login to Vonage Admin using Sir Carlo’s credentials.

• Click the Phone System ☎️

• Find the Company Recordings and click it.

• Click the magnifying glass icon, then a new window will pop out🔎

• Input the Date of the Call you want to search on the date tab

• Hit Search

• Click Download all or Bulk Edit to download the file.

• Once you click the Download all, a new window will open

• Click the Download All button, and the Zip file will be downloaded.

How to Use the Index List and Search for Recordings

• All Call Recordings downloaded is located in a shared google drive called Mail and Vonage Archive. Message operations for access

• Login to your SS Gmail account

• Go to Google drive

• Find the shared drives

• Click Streetsmart 

• Find the Operations folder

• Click Processes and Reports, then Vonage Call Recordings

• Click on the Year of the date you wish to review.

• Click on the monthly folder range 

• You’ll see the call recording Index. Click this file and you’ll see the

  • Recording File name

  • Calling Party Number

  • Calling Party Name

  • Call Direction

  • Length

  • Called Party Name

  • Time

  • Date and Call Path Details.

Helpful Videos in Verification Process🎥

• What does verified mean? 12/14/2021 - 12/15/2021 - StreetSmart - Google Drive - 14 February 2023

• Verify Files 05:03:2021-07:01:2021 - StreetSmart - Google Drive - 9 February 2023

• Organize Files 05:03:2021-07:01:2021 - StreetSmart - Google Drive - 8 February 2023

• Unzip Files 07:01:2021-08:01:2021 - StreetSmart - Google Drive - 6 February 2023

• Extractor (download link)

• Index List Audit Screenshot - 17 February 2023