Quality Assurance🚦

How We Handle Quality Assurance 🏆 💪

At StreetSmart, we are committed to providing our customers with the highest quality products and services. To ensure this, we have a rigorous quality assurance process in place.

Employee Performance Checks 🔎💼

We check the performance of each employee on a regular basis. This includes reviewing their work, observing their interactions with customers, and getting feedback from their peers. 👍🤝

Maintaining a Certain Grade 🏅 📈

To maintain eligibility for our quarterly bonus, employees must maintain a certain grade (this is decided on your annual KPI with your team lead). For each quality assurance check, everyone starts at 100, and points are deducted for violations, (unacceptable actions, and not following steps or considering what ifs) see below. ❌ 🤦‍♂️

Points Deduction 🧮 ➖

The following is a breakdown of the point deductions:
Standard: -5 points 😐
Unacceptable Action: -10 points 😡
Steps: -5 points 👣
What ifs?: -10 points ❓

Phone Call Quality Assurance Page 

Use the Appsheet and not the spreadsheet going forward

Access in Appsheet

For employees: Under My Profile  click the Quality Assurance profile card to view your QA findings

See: https://sites.google.com/streetsmart.insurance/siteswiki/training/appsheet-training#h.ohyjo7una9dr 

Maintaining Your Grade 📈 ⭐️

We understand that mistakes happen. However, it is important to learn from your mistakes and take steps to improve your performance. If your grade falls below the required level, you may be placed on a performance improvement plan. 📝 📈

We Are Here to Help 🤝 😊

If you have any questions about our quality assurance process, please do not hesitate to contact your team lead. We are here to help you succeed. 🙌 🏆