User Support

 What is the User Support Team?

User Support is a group of DRIVES  subject matter experts responsible for supporting the County workers in their daily use of the DRIVES system.

How does User Support do what they do?

The User Support Team operates Monday through Friday between the hours of 7:00 am and 5:00 pm.  The team creates tickets and helps to address or route those tickets to appropriate supporting groups with the Office of Information Technology or within the Department of Revenue organization. If the issue you're experiencing requires development, they work with the Development Support Team to open an SQR. If you're just needing some immediate Training, they can connect you with the DMV Training Department.

How do I contact the User Support Team?

There are multiple methods for contacting the User Support Team for assistance. Our preferred method is for you to submit a Self-Services Ticket. 

You can also email DOR_drive_prod_traininghelp@state.co.us, 24X7X365. Responses to these emails will occur during normal operations hours Monday through Friday between the hours of  7:00 am - 5:00 pm.

Finally, during normal operations hours Monday through Friday between the hours of 7:00 am - 5:00 pm, you can call the support line at (720) 251-4104 or (888) 303-1532 (outside Denver Metro Area) and select a valid option.