DMV Training Team

The DMV Training Team:

• Driver Services

• Vehicle Services 

Communications: 

• DMV Training News (Newsletter)

• DRIVES Bi-weekly Training Updates - New 1/2023

Curriculums: 

• DRIVES Compliance Certification Plan Access 

• New Hire Training FAQ - 06/2023

DRIVES Upgrade 

DRIVES Upgrade Training Curriculum: 

• DS - DRIVES Upgrade Training Curriculum: An overview of the Required and Optional parts of the DRIVES Upgrade Curriculum

• VS - State & County DRIVES Upgrade Training Curriculum: An overview of the Required and Optional parts of the DRIVES Upgrade Curriculum 

DRIVES Upgrade Documents: 

• DRIVES Upgrade Financial Guide: A desk aid providing an overview of steps for multiple financial tools. This includes steps for: Voiding a payment, Unapply/Reallocate Payment, Adjusting Payments, Adding a Returned Item, Small Balance Adjustment, Adding a County Refund, Adding a Variance, A Tax Correction, Collecitn Taxes without a Title or Registration, Manager Override, Calculation Override, Reversing a Payment

• DRIVES Upgrade Glossary: A living document providing definitions of numerous elements found in DRIVES, and keyboard shortcuts

• DRIVES Upgrade Inventory Management: A desk aid providing an overview of the data entry steps used in managing items on the Inventory Manager

• DRIVES Upgrade Service Session and Service Transaction Statuses: A desk aid providing an overview and definition of the different statuses available for a Service Session and Transaction

• DS - DRIVES Upgrade Practice Guide:  The DS - DRIVES Upgrade Sandbox Practice Guide connects the conceptual knowledge gained in Web-Based Training (WBT) modules with practical application within the Sandbox environment. UPDATED 01/09/2026

• DS - DRIVES Upgrade Practice Guide:  Answer Key The DS - DRIVES Upgrade Sandbox Practice Guide UPDATED 02/2/2026

• DS - DS - DRIVES Upgrade Training Curriculum State & County: This document outlines the DS training curriculum for the DRIVES Upgrade project.

• VS - DRIVES Upgrade Practice Guide:  A companion to the VS - DRIVES Upgrade Curriculum, this document bridges content from the WBTs with prompts for  users to explore and practice data entry. 

LMS Resources:

• DMV Flipped Classroom Schedule  -  (must be logged into LMS)

• Saving Completion Certificates in the LMS - New 6/2023

Resources:

• 6 Resources You Can Utilize Before Calling Records Support  

• Acronyms

• How to find records for Testing

• How to Install RDS

• Quick Reference:  Translation Service Feedback - Updated 2/2023