Embedded Files
The DMV Training Team:
Communications:
Curriculums:
DRIVES Upgrade
DRIVES Upgrade Training Curriculum:
DS - DRIVES Upgrade Training Curriculum: An overview of the Required and Optional parts of the DRIVES Upgrade Curriculum
VS - State & County DRIVES Upgrade Training Curriculum: An overview of the Required and Optional parts of the DRIVES Upgrade Curriculum
DRIVES Upgrade Documents:
DRIVES Upgrade Financial Guide: A desk aid providing an overview of steps for multiple financial tools. This includes steps for: Voiding a payment, Unapply/Reallocate Payment, Adjusting Payments, Adding a Returned Item, Small Balance Adjustment, Adding a County Refund, Adding a Variance, A Tax Correction, Collecitn Taxes without a Title or Registration, Manager Override, Calculation Override, Reversing a Payment
DRIVES Upgrade Glossary: A living document providing definitions of numerous elements found in DRIVES, and keyboard shortcuts
DRIVES Upgrade Inventory Management: A desk aid providing an overview of the data entry steps used in managing items on the Inventory Manager
DRIVES Upgrade Service Session and Service Transaction Statuses: A desk aid providing an overview and definition of the different statuses available for a Service Session and Transaction
DS - DRIVES Upgrade Practice Guide: The DS - DRIVES Upgrade Sandbox Practice Guide connects the conceptual knowledge gained in Web-Based Training (WBT) modules with practical application within the Sandbox environment. UPDATED 01/09/2026
DS - DRIVES Upgrade Practice Guide: Answer Key The DS - DRIVES Upgrade Sandbox Practice Guide UPDATED 02/2/2026
DS - DS - DRIVES Upgrade Training Curriculum State & County: This document outlines the DS training curriculum for the DRIVES Upgrade project.
VS - DRIVES Upgrade Practice Guide: A companion to the VS - DRIVES Upgrade Curriculum, this document bridges content from the WBTs with prompts for users to explore and practice data entry.
VS - DRIVES Upgrade Training Curriculum State & County: An overview document of the VS - DRIVES Upgrade Curriculum
Proposed New Hire CORE21 Training Plan Due to Upgrade
DRIVES Upgrade Virtual Sessions:
DRIVES Upgrade - VS Virtual Sessions: Information and Schedule of Virtual Sessions
DRIVES Upgrade Rollout Schedule and Information
DRIVES Upgrade Rollout: Training Team Office Visit Expectations: Explainer document outlining the support to be expected during office visits.
DRIVES Upgrade Rollout: DMV Training Team County Office Visit Schedule for DRIVES Upgrade: Schedule of the County Visits during rollout.
DRIVES Upgrade Rollout: DRIVES Upgrade Virtual Support Schedule: Schedule and overview of what to anticipate for Counties that have been designated to a Virtual Support session.
LMS Resources:
DMV Flipped Classroom Schedule - (must be logged into LMS)
Resources:
How to find records for Testing
Quick Reference: Translation Service Feedback - Updated 2/2023
Page updated
Report abuse