Vehicle Services

Auditing Guide

DRIVES Upgrade Documents:

DRIVES Upgrade Financial Guide: A desk aid providing an overview of steps for multiple financial tools. This includes steps for: Voiding a payment, Unapply/Reallocate Payment, Adjusting Payments, Adding a Returned Item, Small Balance Adjustment, Adding a County Refund, Adding a Variance, A Tax Correction, Collecting Taxes without a Title or Registration, Manager Override, Calculation Override, Reversing a Payment
DRIVES Upgrade Glossary: A living document providing definitions of numerous elements found in DRIVES, and keyboard shortcuts
DRIVES Upgrade Inventory Management: A desk aid providing an overview of the data entry steps used in managing items on the Inventory Manager
DRIVES Upgrade Service Session and Service Transaction Statuses: A desk aid providing an overview and definition of the different statuses available for a Service Session and Transaction
VS - DRIVES Upgrade Practice Guide: A companion document to the VS - DRIVES Upgrade Curriculum, this document bridges content from the WBTs with prompts for the user to explore and practice data entry.
VS - DRIVES Upgrade Training Curriculum State & County: An overview document of the VS - DRIVES Upgrade Curriculum
Proposed New Hire CORE21 Training Plan Due to Upgrade
Retired WBTs for DRIVES Upgrade: A running list of WBT modules being retired due to the DRIVES Upgrade

DRIVES Upgrade Virtual Sessions:

DRIVES Upgrade Rollout Schedule and Information

DRIVES Upgrade Rollout: Training Team Office Visit Expectations: Explainer document outlining the support to be expected during office visits.
DRIVES Upgrade Rollout: DMV Training Team County Office Visit Schedule for DRIVES Upgrade: Schedule of the County Visits during rollout.
DRIVES Upgrade Rollout: DRIVES Upgrade Virtual Support Schedule: Schedule and overview of what to anticipate for Counties that have been designated to a Virtual Support session.

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