Vehicle Services

Auditing Guide

Auditing Guide

Conferences:

County Trainer Work Group:

County Trainer Work Group

Desk Aids:

DRIVES Biweekly Training Updates:

DRIVES Biweekly Training Updates

DRIVES Upgrade:

DRIVES Upgrade Documents:

DRIVES Upgrade Financial Guide: A desk aid providing an overview of steps for multiple financial tools. This includes steps for: Voiding a payment, Unapply/Reallocate Payment, Adjusting Payments, Adding a Returned Item, Small Balance Adjustment, Adding a County Refund, Adding a Variance, A Tax Correction, Collecting Taxes without a Title or Registration, Manager Override, Calculation Override, Reversing a Payment
DRIVES Upgrade Glossary: A living document providing definitions of numerous elements found in DRIVES, and keyboard shortcuts
[New as of 04/29/2026] DRIVES Help Articles Updates: A running list of Help Articles that have been updated or newly published with changes following the rollout of the DRIVES Upgrade. To view the details of the articles, refer to the Help Manager in DRIVES.
DRIVES Upgrade Inventory Management: A desk aid providing an overview of the data entry steps used in managing items on the Inventory Manager
DRIVES Upgrade Service Session and Service Transaction Statuses: A desk aid providing an overview and definition of the different statuses available for a Service Session and Transaction
VS - DRIVES Upgrade Practice Guide: A companion document to the VS - DRIVES Upgrade Curriculum, this document bridges content from the WBTs with prompts for the user to explore and practice data entry.
VS - DRIVES Upgrade Training Curriculum State & County: An overview document of the VS - DRIVES Upgrade Curriculum
Retired WBTs for DRIVES Upgrade: A running list of WBT modules being retired due to the DRIVES Upgrade

New Hire Onboarding Resources:

[New as of 03/12/26] County Motor Vehicle New Hire Onboarding Training Plan - Level 1

Links

Zoom Participant Guide

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