Scheduling a dental appointment with Tricare Remote made easy.
Use the tricare/concordia website to search for providers who accept tricare remote in your area
Call your preferred dental office and set up an appointment.
Call the tricare number 1 (888) 874-9378 give the phone operator your dentists information and allow them to confirm your appointment. They will then generate a control number.
Visit your dentist at the scheduled time, they may ask to see your CAC card or Tricare insurance card to verify your identity and affiliation with the military.
To clarify, You do not need a referral from a doctor to go to the dentist.
Things to consider when setting up an appointment
Routine Dental Care
As a remote ADSM, you may personally coordinate your routine covered dental procedures (e.g. examinations, cleanings, fillings) as long as the dental treatment is less than $750 per procedure or appointment or the cumulative total is less than $1,500 for treatment plans completed within a consecutive 12-month period. The procedure must be a covered benefit as listed in The Active Duty Dental Benefit. However, an Appointment Control Number (ACN) provided by United Concordia must be obtained prior to receipt of care for all courses of treatment, regardless of cost. You can obtain an ACN by filling out an online Appointment Request Form. You can also print a copy of this form if you wish to mail or fax the form.
Specialty and Other Private Sector Dental Care
As a remote ADSM, you must receive authorization prior to receiving:
Specialty dental care (e.g., crowns, bridges, dentures, periodontal treatment)*
Dental care in excess of $750 per procedure or appointment
Dental care with a cumulative total greater than $1,500 for treatment plans completed within a consecutive 12-month period
Dental care from a non-network dentist
*For implant and orthodontic specialty services, you will also need a Command Memorandum from your unit signed by the unit commander or designated representative. This should be submitted by the civilian dentist as an attachment with the completed Authorization Request Form.
To receive authorization, have your civilian dentist complete an Authorization Request Form. This form must indicate the services desired in order to initiate the authorization request. This form is available on the ADDP Web site in the Civilian Dentists portal for electronic completion and submission by the dentist. It can also be downloaded from the Civilian Dentists or Active Duty Service Members portals on the ADDP Web site. Upon authorization approval, the ADSM and civilian dentist will be notified and an appointment can be scheduled to initiate care. The determination of the authorization request can take from three to five business days.
All information must be submitted online by the civilian dentist or mailed in a single package to:
United Concordia Companies, Inc.
ADDP Unit
P.O. Box 69431
Harrisburg, PA 17106-9431
Thanks to Ron Ottenbacher for assisting with this page.