Services articles

About services articles

There is no standard format for services and contacts articles, and we therefore make formatting decisions on a case-by-case basis, depending on article content. General guidance and examples are given below to help you decide how to format your services and contacts article.

Types of services articles

There tend to be 2 different types of services and contacts articles on raisingchildren.net.au.

This first type includes articles that offer links to, and information about, other websites and organisations. These are found largely in the Grown-ups: services & support subdomains. Examples include:

Teens housing: services, resources and links

Australian Capital Territory: services

The second type includes articles that offer contact details, street addresses, opening hours and so on. Examples include:

Parent helplines and hotlines

State autism associations

General rules for formatting services articles

Do:

• • Use anchor links to help users find information relevant to them.

  • Group information into sections according to state (and Australia-wide if relevant).

  • Order organisations alphabetically within sections.

  • Follow the usual rules for presenting linked external organisational titles, explained in Links and linking.

  • Follow the usual rules for presenting phone numbers and spans of time, explained in Numbers.

  • Consider compressing the contact information into a minimum number of lines, as in Parent helplines and hotlines.

  • Consider using bullets for contact information if it can't be compressed, as in State and territory government disability services.

Don’t:

• • Bold subsubheadings if they are hyperlinks.

  • Use tables.