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Service Design

Five aspects of design:
  1. Design of services
  2. Design of Service Management systems and tools, especially the Service Portfolio
  3. Design of the technology architectures and management systems
  4. Design of the processes
  5. Design of the measurement methods and metrics
Processes:
  1. Service Catalogue Management
  2. Service Level Management
  3. Capacity Management
  4. Availability Management (*uptime)
    1. Proactive & Reactive
    2. Availability
    3. Reliability
    4. Maintainability
    5. Serviceability
    6. AMIS
  5. IT Service Continuity Management (*MTBF)
  6. Security
  7. Supplier
References:
  • ITIL V3 Service Design (link)
  • ITIL3 Service Design book