Personal support

student services information desk (SSID)

SSID is the "one stop shop" for all student related queries.

E: Online email form

T: 0114 222 1299


Location: Students' Union

Opening hours: Monday, Tuesday, Wednesday, Friday 9am-5pm | Thursday 10am-5pm

Student access to mental health support (SAMHS)

SAMHS offers a free and entirely confidential service. Trained counsellors can be consulted on a wide range of issues including anxiety, depression, bereavement, relationship problems, and stress.


T: 0114 222 4134


Location: 36 Wilkinson Street, Sheffield

Disability & dyslexia support service (DDSS)

If you have a disability, medical condition, or specific learning difficulty we strongly encourage you to contact the DDSS. The DDSS is a confidential service which offers a range of support, including:

  • Liaising with academic departments regarding disabled students' support needs
  • Helping students to apply for Disabled Students' Allowance
  • Organising support workers (e.g. note takers, readers, scribes)
  • Advising on specialist equipment and technology
  • Referring dyslexic students for study skills support
  • Referring potential dyslexic students for diagnostic assessment
  • Formalising alternative arrangements for examinations and assessments (e.g. extra exam time)


T: 0114 222 1303


Location: Hillsborough Centre, Alfred Denny Building

Opening hours: Monday, Tuesday, Thursday, Friday 10am-4pm | Wednesday 10.30am-4pm

If you have any questions about disability support, please contact Michelle Deakin

( in the MEng Engineering Student Support Office.

Big white wall (BWW)

University of Sheffield students going through a tough time can now access free online support with Big White Wall.

Whether you’re struggling to sleep, feeling low, stressed or not coping, Big White Wall can help you get support, take control and feel better.

The service provides 24/7 online peer and professional support, with trained counsellors. Big White Wall provides a safe space online to get things off your chest, explore your feelings and learn how to improve and self-manage your mental health and wellbeing. It's totally anonymous, so no one will know you’ve chosen to use it unless you tell them.



Nightline is a telephone listening service run by trained student volunteers. They are anonymous, confidential, non-directive, non-judgemental, and are always happy to listen.


T: 0114 222 8787 (listening), 0114 222 8788 (information)


Opening hours: Everyday 8pm-8am

sheffield mentors

Sheffield Mentors offers all new students the opportunity to be mentored by an existing student.


T: 0114 222 1262


student advice centre

The Student Advice Centre is a free Students' Union service providing advice and information to all students, independent of the University of Sheffield. It is staffed by a team of professional and experienced advisers and covers all main areas of concern to students: money, housing, academia, and immigration.


T: 0114 222 8660


Location: Students' Union

Opening hours: Monday to Friday 10am-5pm

University health service (UHS)

The UHS offers full GP service to all students at the University. All new students have the opportunity to register with UHS during Intro week. Appointments can be made online, by phone, or in person.


T: 0114 222 2100


Location: The corner of Gell Street and Glossop Road

Opening hours (term time): Monday to Thursday 8.45am-6pm | Friday 8.45am-5pm

Opening hours (vacation): Monday to Friday 8.45am-5pm

connect 2

The online resource booking system for CICS at the University of Sheffield.


T: 0114 222 1111


Opening hours (term time): Monday to Friday 9am - 5pm

Opening hours (vacation): Monday to Friday 9am-5pm