Payroll Dispute

For pay inquiries, concerns and payroll disputes a ticket must be submitted through the Employee Services in the Acquire Portal.

PAYROLL DISPUTES MUST BE SUBMITTED WITHIN THREE (3) BUSINESS DAYS AFTER THE PAYOUT.

1. Login to Acquire Portal and click on Employee Services and Payroll Help Center

2. Click on ‘Payroll Adjustment’ and complete all the required fields and click on ‘Create'

An email notification will be sent to the requester confirming that a ticket/request has been created.

Ticket/Requests can be tracked by clicking on the ‘Requests’ button on the top right corner of the Help Center page.

Ticket Statuses:

• Waiting for Support – ticket/request is open

• Waiting for Approval – ticket/request is waiting for approval by the designated approver (if applicable)

• Waiting for Customer – ticket/request is waiting for the requester to provide more information or documents

• In Progress – an agent has started working on the ticket/request

• Cancelled - ticket/request has been cancelled

• Resolved – resolution of the ticket/request are to be verified by the requester

• Closed - ticket/request has been completed / closed