During the Lesson
During the Lesson
Embedded Files
LESSON TROUBLESHOOTING
If either you or your student encounters any technical problem in the Lesson Room, follow each step until the issue is resolved:
1. Temporarily switch off your video.
2. Click the Refresh Button (upper-right corner) to reload the Lesson Room.
3. Exit and re-enter the Lesson Room.
4. If the issue persists, instruct your student to do the same steps above.
5. Conduct the lesson as soon as the issue is resolved.
6. Monitor if the student files a trouble report, and respond to it accordingly. (See Lesson Trouble under Operational Quality: IV. Tutoring Procedures).
If the issue is still not resolved after trying all the steps above, and if the Skype button is available in the Lesson Room, you may ask your student if they would like to have the lesson on Skype instead.
If the student wants to proceed with the lesson through Skype, click the Skype button to initiate the call. Proceed with the lesson as soon as the student answers your call. If the student doesn’t answer after three (3) call attempts, send the message below via Skype chat box:
"Good day! I am your RareJob tutor for this lesson. I’ve been calling you, but I haven’t received any response. Please send me a message or give me a call when you are ready to take the class. I will be waiting for you until the end of the reserved lesson time. Thank you."
Keep contacting the student and monitor the student’s status until the end of the reserved lesson time.
If the chat box is still available two (2) minutes before the lesson end time, send the message below to the student:
“Hi! I have waited until the end of the reserved time, but I didn’t receive any response from you. I hope that we can have another lesson next time. Thank you and have a good day!"
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