Before the Lesson

YOUR STUDENT'S PROFILE

Review the Lesson Information, Student Information, and Student Preferences sections to prepare for your scheduled lesson.

Check the date and time of the lesson to make sure you've opened the correct Tutoring Notes page.

Go through the Student Information section to know how to build rapport and personalize your approach with the student.

UNDERSTANDING THE LESSON REQUEST

Read the student’s lesson request for the material to be used in the lesson.

Check the material in the lesson request.

You may also suggest a material to be used in the lesson based on the student's preference, RJ level, targeted CEFR speaking aspects for improvement, or macro skills to be practiced.

⦿ If your student has entered a material in the lesson request, prepare the material and confirm it with your student at the start of the lesson.

⦿ If your student's lesson request is blank, check the material they've used with their previous tutors by clicking the Recent Notes tab.

⦿ If the material that the student has used in their previous lesson is still available, prepare the material and confirm with your student at the start of the lesson if this is what they want to use.

⦿ If the material that the student has used in their previous lesson has retired, you may inform the student that the material is no longer available, then confirm with your student what they would like to use instead during your lesson.

ENVIRONMENT CHECK

This is the RareJob website's built in function designed to check the tutor's teaching space and devices for teaching.

STEP 1: BROWSER

Checks if your browser is compatible with the Lesson Room

STEP 2: WEBCAM

Checks if your webcam is working properly

STEP 3: WEBCAM POSITION

Checks your image on the screen

STEP 4: MICROPHONE

Checks your microphone

STEP 5: MICROPHONE VOLUME

Checks if your microphone volume is okay

STEP 6: SPEAKER VOLUME

Checks if your speaker is working properly

LESSON TROUBLE

Both tutors and students might encounter troubles during their lessons which might affect the overall lesson experience. To ensure the standard quality of lessons, these issues must be checked and set to a minimum.

To receive and assess the different troubles experienced by tutors and students, RareJob has put in place a system called the Automated Lesson Trouble Report (ALTR). This system allows both tutors and students to report lessons where troubles occurred, matches the reports from both ends, and sends the judgment of the matching to the staff for evaluation.

GENERAL RULE: Tutors must respond to the Lesson Trouble Reports (LTRs) filed by their students within twenty-four (24) hours after the lesson time to avoid incurring 204s (See Operational Quality: II. RareJob Slots and Codes).

You may respond to the LTR sent by the student by:

⦿ Going to the Tutoring Notes page of the student and clicking the Trouble Report button, or

⦿ By viewing the notifications area of the homepage and clicking Pending Trouble Reports.

Remember that tutors must never directly confront their students regarding LTRs. RareJob staff will mediate for both ends after the automated system’s processing.

Below are the types of LTRs that tutors can report through the system:

STUDENT IS LATE

This report documents that the student was not able to respond in time for the lesson. This is available only from the first (1st) to the tenth (10th) minute of the lesson time, so tutors are advised to file this report around two (2) to three (3) minutes after the lesson start time.

LESSON UNDERTIME

This report documents that the lesson was not completed according to the allotted time (25 minutes, 50 minutes, etc.). You must choose either of the two (2) categories, depending on how much time was consumed for the lesson:

a. Less than ten (10) minutes

b. Over ten (10) minutes

After choosing the lesson duration, choose from the preset reasons to include information about what kind of trouble you encountered during the lesson:

a. Connection Trouble

b. Sound/Skype Trouble

c. PC Hardware/Accessories Difficulty

d. Emergency/Sickness

e. Blackout

f. Student Matters

It is important to observe utmost honesty in filing and responding to LTRs to avoid problems during the system’s matching of both reports from the student and the tutor. If the system finds mismatching reports, a Lesson Trouble Count (LTC) will be recorded in the tutor’s metrics. The tutor will be informed via email of their LTC status two (2) days after the reported lesson.

Module Introduction

Page updated

Report abuse