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FAQ for NCA Sales
FAQ for NCA Sales
Are these Trials MQLs? - No, these trials are not considered MQLs
Can I claim the deal if I help customer to migrate? - Since there is no Net new ARR to be won from these deals, those customers will not be considered NCA logos.
How can I see the pro to team migration trials? - Trials will come with ?rfid=pro_to_team_migration
I have a customer who is reaching out to me with questions, what do I do? - Just send him a link to the KB article listed below!
When was this being rolled out? - The customer communication is being rolled out to ALL pro customers starting from Feb 20th!
Is migration wizard live already? - The migration wizard was published on Feb 20th!
Can the migration wizard be used for free accounts? - yes if they create a trial through free to team migration page, and inseet their instance details they will be routed to Free Migration wizard. The special terms for free migration accounts will stay up until March 31st.
Important note! After the cut off date of March 31st 2025, all trials generated from Free to Pro accounts will be considered MQLs and will be treated as NCA leads, since no special terms will be offered / applied to them. Any discounts will be offered at the discretion of the NCA management.
Link to the KB article: https://intercom.help/pulseway/en/articles/10587036-pro-accounts-migration-faq
Customer Facing FAQ:
Customer Facing FAQ:
1. Why is Pulseway discontinuing the PRO plan?
The PRO plan is being completely phased out to streamline our offerings and ensure users have access to the most advanced tools and features available in the RMM. The Team Plan provides a more comprehensive RMM solution to help you manage your IT environment effectively.
2. What is the timeline for this migration?
The PRO plan instances will no longer be available after March 31, 2025. To avoid service interruptions, we recommend completing your migration to the Team Plan well before this date.
3. How long does it take to migrate using the Wizard?
No more than 15 minutes. Note: Offline devices will be migrated to the new instance and will be available for monitoring and management only after they come online again.
4. Will there be any additional costs?
No, there are no additional costs in your existing licenses for migrating to the Team Plan. Your pricing and contract terms will remain the same for your existing licenses.
5. What features will I get with the Team Plan?
With the Team Plan, you’ll gain access to powerful features, including:
- Pulseway Mobile App: Full RMM capabilities from your mobile device.
- Automated Patch Management: Including 3rd-party patching.
- Automation Workflow Templates: Ready-to-use workflows to boost efficiency.
- Remote Control: Secure, built-in remote access to devices.
- On-Demand Remote Control: Start sessions on demand, with recording options.
- Mobile Device Management: With Apple Business Manager integration.
- Custom Reporting: Advanced reporting capabilities.
- Native Integrations to expand your IT Management and simplify your stack.
- And more.
6. How do I migrate my account to the Team Plan?
- Create a New Instance: Use this link to set up your new Pulseway instance.
https://www.pulseway.com/request/trial/?rfid=pro_migration
- Initiate Migration: On the new instance, click the "Plan Migration" option to begin the process.
- Follow the Simple Steps: Your device information, user data, and payment details will be transferred automatically.
7. What happens if I don’t migrate by March 31, 2025?
If you do not migrate by the deadline, your PRO plan instance will be blocked, and you will lose access to Pulseway’s services. Migrating ensures you retain uninterrupted access to your account and gain new features.
8. Can I access my PRO account after migration?
No. Once the migration to the Team Plan account starts, you won’t be able to access your PRO account anymore.
9. Can I keep my current device configurations and user settings?
Yes, all your existing device configurations, user settings, and historical data will be carried over to the new Team Plan instance.
11. Can I add more licenses to my account after the migration?
Yes, the Team Plan allows for scalability. You can easily add more licenses or users as your IT needs grow.
13. What if I don’t want to migrate?
While the PRO plan is being discontinued, we encourage you to explore the benefits of the Team Plan. If you decide not to migrate, your PRO plan will be deactivated on March 31, 2025, and your services will be discontinued.
14. Can offline machines be migrated too?
Yes. Offline devices will be migrated to the new instance and will be available for monitoring and management only after they come online again.
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