• 2 week RMM full access trial 

• Discovery Call with the rep then Scheduled Demo with the Technical SE 

• Discovery is brief 5-7 questions

Functionality: 

• SuperOps is geared towards MSPs - its a mix of generic PSA and very immature RMM

• Agent based RMM that supports Windows, macOS and Linux

• Support Servers 

• Does has 3rd party Remote Control tool, no built in RD.  Splashtop licence is part of your licence

• 3rd party patch management is done via Chocolatey library 

• Reporting module is very limiting - they only support out of the box reporting templates. As a workaround you can schedule dashboard to be sent to your customers. Howver those will not be in PDF report version. 

• Mobile app is very limited and geared towards the ticketing mostly 

• You can start / stop timer on tickets from the mobile app 

• OS or 3rd party patch management IS NOT available through mobile app - it is NOT on a roadmap 

• You can remote into machine from the mobile app directly from the superops app, there is no support from the multi monitor RD 

The request was 3 Technicians, 250 AV licences 

For SuperOps on the 3 year contract we can offer a 10% discount on the Annual subscription pricing. 

• Super Unified Plan - Annual subscription.

• Cost - £119/Tech/Month (150 Endpoints included/technician)

• No of Technicians - 3

• Total Cost - £4,284 annually (450 Endpoints and Splashtop included)

• Super Unified Plan - 3 year subscription.

• Cost - £119/Tech/Month (150 Endpoints included/technician)

• No of Technicians - 3

• Total Cost - £4,284 annually

• Discount: ~10%

• Total Cost after discount: £3855.6 annually (450 Endpoints and Splashtop included)

• Antivirus: Webroot license 

• Business endpoint protection: $1.00 / endpoint

• DNS Protection: $1.00 / endpoint

• The pricing works per technician bases with limitation for 150 agents per technician

• If you want to buy extra agents you need to pay Extra 150 agents packs for 65 Euros / 150 endoints. 

• 4 Options Available on both PAYG and Yearly

• 3 Years are offered as well but only when asked by the prospect the price difference is about 10% off the yearly pricing 

• The plan that will fit most PW alike functionality is Pro / Super

• https://superops.com/pricing