Competitor Analysis: N-Able

• N-Able is a robust enterprise-level RMM platform (SaaS and On-Prem).

• Good Automation capabilities for patch management, scripting, and scheduled maintenance tasks. N-Able Automation is divided into three ways:

  • No Code (customers have access to a tool called "Cook-Book" with ready-to-use scripts).

  • Loce Code (customer can access the "Automation Manager" to create new scripts, workflows with drag-and-drop parameters, powershell, etc.).

  • Pro Code (sophisticated and professional scripting and workflow interface for various tasks and actions).

• Cybersecurity focus: N-Able easily incorporates advanced security tools like AV and EDR (pricing and details below).

• Reporting: N-Able provides a solid reporting tool with dashboards. Notes: There are no actionable items from within the reports. The free version is limited though, and the customer needs to pay a lot more per month to access the full reporting feature and their data.

• Red flags: 

  • 🚩 Scalability is an issue: N-Able is not suitable for small MSP or IT Departments. It happens because costs will skyrocket with the increase in usage of core-RMM functions, like reporting, patching, etc.  Cost-effectiveness is a problem when scaling with N-Able.

  • 🚩 Mobile App: Although N-Able's mobile app exists, the company has no further plans to update or maintain the application. Recently they considered retiring/shutting down the mobile app because of lack of usage.

Relevant Q&A

• Does N-able offers month to month payment options on yearly and 2 year contracts?
  Yes. All payments can be made on a monthly basis
  
  

• Is there a plan to introduce MDM at any stage down the line? We could not find any information regarding this?
  We do provide MDM for Apple devices today through our integration with Apple Business Manager. For Android devices, we'd recommend using Microsoft Intune, which we also have an integration with.
  
  

• How many onboarding sessions would a team of 3 technicians require typically? Please confirm if we need to pay for those? I believe you mentioned that if there was a minimum monthly spend of 700 pounds it comes free?
  This depends - if we can sync throughout the trial process and implement all best practices throughout, then the requirement for full onboarding sessions is minimized. Having said that, you always have the ability to book time with our partner success engineers to help implement any and all feature requirements for free, throughout your contract term. I'll also make sure we have at least 1 full onboarding session once we've received a signed order form if required.
  
  

• You mentioned that there is plan to get mobile app updated - do you have an ETA for this?
  The mobile app, as with all our products, are frequently updated. Have you managed to download this and test it for yourself. You can download the app from the apple or android app store
  
  

As standard, we take monthly payments, but can also do annual if you'd rather. Completely down to your preference. 

Pricing Model:

The RMM solution follows a per-node-per-month pricing model, which aligns with industry standards.

1. N-central RMM:

• List price: £1.85 per node per month.

• Special offer: If you commit to 300 nodes on N-central, we can secure a reduced cost of £1.50 per month per node.

2. Anti-Virus (AV):

• We offer Bitdefender for AV

• List price: £1 per node per month.

3. Endpoint Detection and Response (EDR):

• Consider enhancing your security offering with Sentinel One’s EDR Control licenses.

• List price: £2.30 per device per month.

• Promotional bundle: If you purchase EDR and RMM together, I can offer a bundled price of £2.35 per device per month.

  • Breakdown: RMM = £0.85 per device per month. EDR = £1.50 Per device per month 

  • Please note that in order to qualify for this RMM+EDR Bundle, there must be a 90% quantity match across both products (i.e if you purchase 300 devices for RMM, you must commit to at least 270 EDR licenses)

Onboarding Options:

• Standard onboarding is free and includes resources and training.

• For comprehensive assistance, our N-hanced Support Package costs £250 per month:

  • Dedicated project manager to outline goals and implement the tool.

  • Weekly health checks and quarterly reviews.

  • "Preferred Support” for prioritized issue resolution.

Follow-up Email (After Demo presentation):