Competitor Analysis: Syncro MSP

Last Updated July 2024

Pulseway vs Syncro - Why IT professional choose Pulseway.pdf

Why should prospects consider Syncro MSP? Prospects may see Syncro as an easy-to-use platform that bundles RMM and PSA at a low price, but it lacks the depth and support required to foster long-term MSP relationships.
Unlimited RMM agents for Windows and Mac devices are occasionally a more appealing option.
Remote sessions are only available through Splashtop. Easy to use, but there is a high risk of security breaches.
Built-in PSA functions include a help desk ticketing system, billing and invoicing, CRM, and asset and inventory management.
Apparently a good solution for small MSPs, but the lack of scalability can be problematic. Furthermore, core-RMM features are insufficiently robust for a highly professional service.
Usability and UI in general can be an issue, resulting in longer onboarding and training times.
The mobile app is unfriendly and difficult to use; it has a low rating.

Built to Scale: Pulseway's RMM offering is designed to grow with your business

Automation: Pulseway's automation, particularly our scripting is better. Syncro is known for having problems with their scripting

Fast and Easy Onboarding: Pulseway has a guided onboarding process whereas Syncro's onboarding is self-guided and can be confusing

Pricing Flexibility: Pulseway now offers PAYG to deliver the flexibility our customers need or the ability to LOCK in a price for 3 year

PSA Functionality : Pulseway has better PSA functionality.

Automation: Pulseway's automation, particularly our scripting is better. Syncro is known for having problems with their scripting

Fast and Easy Onboarding: Pulseway has a guided onboarding process whereas Syncro's onboarding is self-guided and can be confusing

Pricing Flexibility: Pulseway now offers PAYG to deliver the flexibility our customers need or the ability to LOCK in a price for 3 year

WIP

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