Competitor Analysis: Atera

• Superior Mobile capabilities (technicians can respond to issues promptly) -- With Atera you cannot go into a device and have actionable (basic ticketing and RMM)

• The platform is easy to use (with simple onboarding).

• Advanced and multi-level conditional Automation with out-of-the-box scripts to eliminate mundane tasks and streamline complex IT tasks.

• Integration IT Glue / PSA / RMM (Perfect Triangle) - Rephrase

• Built-in Remote Desktop (with end users' screen black-out, file transfer, etc.).  

• Reporting (automated, ready-to-use templates, and custom reporting features).

• Elastic architecture, essential for scalability.

• Flexible pricing per device (with PAYG, yearly, and 3-year contracts) 

• All-in-one Solution - Unified vendor relationship, invoicing, and contracting. One Account Manager for all your IT Admin needs.

• Note about patching: In Atera, only Windows users are allowed to reschedule/recline patching, for Mac and Linux technicians need to create manually scripts for these interactions. 

• Combines RMM and PSA (and Remote Desktop).

• Atera's platform is powered by an end-to-end, first-to-market, deep integration with Microsoft Azure-OpenAI which enables 10X efficiency when solving IT issues at scale.

• One platform that connects helpdesk and ticketing with remote monitoring and management capabilities, boosted by AI.

• Good usability (user-friendly interface).

• Robust patching and comprehensive scripts library (created by customers and validated by Atera's team) for hundreds of actions.

• Pricing (flat rate per technician) can be interesting depending on the size of the business, allowing for unlimited device management (unlimited endpoints). 

• Support Options (including 24/7 live chat).

• Copilot (AI feature): The technician can chat with the device (instead of chatting with the end user): reset password, and other actions straight into the device mode.

Payment Terms:

● Payment Method: Wire Transfer

● Payment Terms: 30 days from invoice issue date

General Terms:

• This Order Form confirms the purchase of the subscriptions identified above from Atera Networks Ltd. (“Atera”), by the entity identified below (“Client”), in accordance with the terms of this Order Form and Atera’s term of use located at https://www.atera.com/terms-of-use/ (“Terms”), which Client hereby acknowledges and agrees to be bound by, and are incorporated herein by reference. To the extent that the Terms are in conflict with theprovisions of this Order Form, the provisions of this Order Form shall prevail. 

• Payment shall be due and payable based on the above payment terms.

• The prices shown above do not include any taxes that may apply. All payments are non-refundable.

• All apps included in the Atera App Center are Third Party Services (as defined in the Terms) and are subject to their respective terms of service and fees. The Client may only use the apps included in their order form(s). If the Client’s usage exceeds the specified amount or uses apps not specified in the order form, the Client authorizes Atera to invoice for the applicable amounts based on the app’s standard monthly rates, which must be paid within 30 days of Atera’s invoice. Amounts paid for App Center apps are non- refundable and may not be utilized after the term stated in the order form.

• Alerts view (for software, hardware, disks) - alerts can be snoozed/resolved.

• Security information is available via Mobile App (antivirus, anti-spyware, and firewall information).

• Battery information: ID, health, cycle count, etc.

• Remote connection via Slashtop.

• Run scripts on devices via the Mobile App available.