Lockbox Requirements 

What’s New:

Before we can pass QA, we need photos from Field Services/installer showing that the following items are installed:

1. Locked outlet

2. Corded lock

3. Pigtail

What if these items are not installed?

• The site will not automatically pass QA. Please contact Field Services technician/installer so they can go back to the site and proceed with the installation of these items. A note on the ticket/account must be made if this occurs, so we can track the impact of this process. If 3rd party - we need to discuss payment (more to come)

• If the customer chooses not to install any of the options, we will need FS to add notes on the ticket explaining the why and we will:

  • Conditionally pass QA and proceed with the install

  • PM Owned: add a public note on the ticket - process is outlined here: Locked Outlet/corded lock/Pigtail Process (you must read this file, macros and ticket forms were created for this to make it was easily as possible)

    • The macro clearly explains that they will not qualify for service credits if there’s a power-related issue (example: someone unplugs the unit and forgets to plug it back in). It also explains this could put their site at risk if the cameras go offline due to power loss, potentially leading to an ineligible GPP claim. 

What we need from Field Services/3rd party:

• Take photos of the installed items during the install

• Add ticket notes if the customer declines and explain the why

• This is important for our QA check and helps set the right expectations with customers

• Note: For Field Nation and 2X install, we need to update the work order to reflect the requirement. We should not hold up installs because of it. 

Important notes:

• We will not hold up revenue because of this

• We already have a plan in place for customers who decline the install (Locked Outlet/corded lock/Pigtail Process)

• The final check before PM sign-off will be verifying these photos and notes

Kickoff Checklist Update:

We’re also adding this step to the kickoff checklist starting today (May 20th/2025). This way, we can walk customers through the three power security options before the install and make sure they understand their choices.