Occurs within 48 hours of Booked stage, this provides the Installation team the ability to set expectations and review the PIQ with the customer. Fixed Kick Off Call Agenda
Begins within 48 hours of kick-off process to confirm technician, rental equipment, and delivery.
Occurs from Booked, Configuration team pulls equipment and prepares for Site Assignment.
Pre-Site Enablement:
The process of assigning and configuring the equipment from inventory to the specific customer's site.
Shipping Preparation:
Configuration team prepares equipment for shipping.
PM Pre-Ship QA (Equipment Sign-Off):
PM team ensure correct unit/equipment packed and assigned for shipping.
Ship:
Configuration team ships the equipment to the customer's site
PM verifies all dependencies are still on track for the installation date and informs the customer.
PM confirms the installation checklist and verifies from the customer portal perspective.