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This procedure will hold the installation tech responsible as much as the PM for issues on-site during the installation process.
All Fixed technicians will follow the Fixed Installation Standard Operations Procedures
those procedures can be found :
https://docs.google.com/document/d/1-j3iAmNnCqPWsAVv_Qt3pjrbSlbLJj3CiSZhSPV6G3Q
Not following this SOP will result in a write-up. 3 total write-ups will result in possible suspension for the tech or the PM.
1.Technicians shall review the work order, and location of installation before installing date.
ZUPER will have all the required job information
1. Site Name
2. Address
3. Site Contact
4. Material List
5. Site Map
2. Call PM with ETA, the time of arrival is usually between 0900 and 1100 unless stated otherwise in the calendar invite.
It is the Tech’s responsibility to advise not to make the time frame
With the addition of ZUPER, a call to the PM upon arrival is no longer required – unless they will not arrive at the designated time
ZUPER has stages the technician will select from the Task Menu
On My Way – Technician will select this option along with the Time the start headed to the Job
Arrived On Site – Technician will select this option once they arrive on site prior to meeting the POC
The technician will be penalized during the QA process if these fields are not captured Properly ( this should show actual travel time)
3. Wear proper PPE before entering the location
All technicians will have the Following available in the event they are required
Hard Hat
Steel Toe Work Boots/Shoes
Safety glasses
Pro-Vigil has instituted a minimum requirement for all technicians regardless of the Installation sites requirements.
All technicians will dress in professional work attire.
Clothes will not have holes, rips or tears
Long Pants (work/Cargo) – not Shorts allowed
Work Boots / Shoes – should be Lace up or full boot style – no Slides of loose slip-on shoes allowed
Hi-Vis Reflective vest or Shirt
Overall appearance should be professional
4. When Onsite locate the Point of Contact and go over the camera location on the drawing. If there are any discrepancies from the original design, customer and PM approval are needed. POC can request directions/make changes, PM must approve. If POC is not on-site, contact your PM, a document can be signed and POC can be changed
The Technician will walk the site with the POC
During this walk the technician and POC will look at each location a camera will be placed according to the Site Design
This is the time we will discover issues, power to poles, obstruction, install difficulties
If a design change need to be made due to the above the Technician will reach out to their PM
Changes will need to be approved and the Site Design updated – On the fly changes could change coverage areas resulting in Monitoring failures down the road
5. Tech will take and upload before pictures of all locations our devices will be installed.
Before pictures are very important – in case of a damage claim it is essential to have proof of state of the area prior to Installation
6. Any extra expenses not part of the original PO or WO must be approved by the PM, otherwise could be subject to rejection.
7. If the conduit is needed and was approved by the PM, or drilling thru the fascia especially for cameras installed at the front of the building, will require POC approval.
8. If there are poles on the site design that require 110v, the functionality must be tested before the install starts, preferably during the walk with the customer. PM must know if power on the pole works before starting installation. DO NOT call the PM at install completion that the power is not working, It is the tech’s responsibility to check this pre-install requirement.
Before
After
9. PV Does NOT INSTALL ON SIGN ( Unless PM receive a signed document from the POC)
10. Once the customer ok`d the install, locate the IT closet and the equipment. Take pictures of the IT closet before starting working.
Before
After
11. Before plugging in any PV equipment conduct speed tests before starting a job. A screenshot of the speed test must be sent to the PM. Make sure the speed test is not over WiFi but over the WAN where PV equipment will be plugged in Speedtest.net . Once completed must let the PM know the results. If the speed is lower than the requested speed PM will need to evaluate if continuing the install.
11. Before plugging in any PV equipment conduct speed tests before starting a job. A screenshot of the speed test must be sent to the PM. Make sure the speed test is not over WiFi but over the WAN where PV equipment will be plugged in Speedtest.net . Once completed must let the PM know the results. If the speed is lower than the requested speed PM will need to evaluate if continuing the install.
13. Picture of signed tech verified inventory sheet and original packaging must be uploaded for review in Zuper
Inventory MUST be verified
Any missing or damaged equipment need to be reported immediately
14. Mandatory Inventory count. Any discrepancy must be reported immediately to the PM
15. Before any other work is started, connect Cradlepoint, Switch, and NAS to ensure devices can be reached through VPN with the PM.
16. Start the physical installation of the PV devices
17. Always use silicone to the camera base to prevent water from getting in
18. Approved PV wires for outdoor installation:
Cat6 4P 23AWG Solid bare copper
Outdoor installation UV Jacket (PVC)(UV)
PE insulation
Approved PV Wires for Indoor install
PROCAT6PLUSW/500
Always use Rj45 and boots
Please Note DO NOT EVER USE UTP wire or CCA on a Fixed Installation
19. If there is a Sun Surveillance pole installed, a picture of the hole dug must be taken with a measuring tape, proof that the pole is 4ft in the ground.
20. Review camera views with Point of Contact for approval, if POC not available please refer to #4
21. Take Pictures of IT closet, Rack, all cameras and devices installed (at least 1 picture per device), type of wire used, Tech checklist, Speed test, labeled wires and upload to drive along with Sign Off, this must be done before leaving the site and approved by the PM.
22. If any equipment was moved and not matching the original design, must be communicated to the PM so the original Site Design can be updated
23. If any equipment was moved and not matching the original design, must be communicated to the PM so the original Site Design can be updated
24. Housekeeping., clean up the IT room, parking lot if we installed poles, and pick up general paper boxes left around, move to lift out of the way preferably the same location where it was dropped off.
25.Send a picture of the site design, marking any changes of equipment location,POE Extenders, any extra MDF/IDF that were built on site
*** Steps 20 - 25 are apart of the “Completed On Site Tech” Stage in Zuper ***
26. Review on Pro-vigil Customer Portal that all cameras are up and running
27. Verify with Point of Contact if there's anything else needed
28. When permitted Video Call with the PM for a final review
29. Inform the customer and Call PM before leaving the site, to confirm the job is complete
*** Steps 26 - 29 are apart of the “Release Tech” Stage in Zuper ***
The Final piece of the install is to submit the install to Site Enablement for Validation in Zuper
Once Site Validation is complete the PM will complete the “PM Signoff” stage in Zuper
This will mark the Opportunity Installed in Salesforce
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