When an answer is flagged for a policy violation in the Answer Policy queue, it is collapsed and the OP is notified about the decision. If the OP disagrees with the decision or wants to improve their answer and re-submit it for approval, the OP can submit an appeal. The Answer Policy Appeals queue reviews these appeals to help make sure moderation actions on Quora are fair.
Read more about answer appeals here: https://moderationupdates.quora.com/Appealing-answer-collapses-by-Quora-Moderation.
Users submit appeals through a form. The decisions you make in this queue to overturn or dismiss appeals are reflected immediately on the answer page. If you overturn the appeal, the answer gets uncollapsed. If you dismiss the appeal, the answer remains collapsed. Users are notified when their appeal is overturned or dismissed.
Parts of the queue:
Appeal details: shows the user's reason for the appeal.
Original answer state: shows the question, original answer, and the label applied to it in the Answer Policy queue.
In some cases, the original answer state will say "Cannot render this item." This means the answer was flagged as a policy violation by a machine learning model, not by a reviewer. When this happens, you should just look at the current answer state.
Current answer state: shows the question (with a link to the question page) and revised answer.
Follow these steps to process the queue:
Review the appeal details. Take note of the label applied to the original answer.
If the user chose "I have edited my answer to conform to the policy," compare the original answer to the current answer.
Select overturn to overturn the decision made in the Answer Policy queue if:
The label applied in the Answer Policy queue was incorrect.
Example: the original answer was flagged for very bad formatting, but the formatting was actually OK.
Example: the original answer was flagged for plagiarism, but there was no plagiarism.
The current answer is fixed and no longer has the policy violation it was flagged for.
Example: the original answer contained non-English text, and the OP edited it to add a translation.
Example: the original answer was flagged for Not in English, and the OP removed the non-English text. However, there is still very bad formatting.
Since the policy violation that the answer was flagged for was fixed, you should overturn.
Plagiarism: we have two requirements for plagiarism -- proper formatting and proper attribution. If the original answer was missing one or both, but the current answer includes both, then select overturn.
Example: the original answer had bad formatting, and the OP edited it to add quotation marks around the content.
Example: the original answer had no attribution, and the OP edited it to include the book and author the content was from.
The current answer has a policy violation that the original answer wasn't flagged for (Platform Policies are an exception)
Example: the original answer was flagged for plagiarism but also contained an image policy violation. If the OP edited the answer to remove the plagiarized content but did not remove the image policy violation, you should overturn.
Select dismiss to dismiss the appeal if:
The current answer still has the policy violation it was flagged for.
Example: the original answer contained very bad formatting and a bad image, was flagged for image policy, and the OP only improved the formatting without removing the bad image.
Example: the original answer contained plagiarized content with no formatting and no attribution, and the OP only added quotes but no attribution.
The label applies in the Answer Policy queue was one kind of a Platform Policy violation but in reality the item violated another kind of Platform Policy.
Example: the answer was flagged for Harmful Activities but the answer violated Hate Speech
For answers that say "Cannot render this item," check the current answer state for any policy violations.
If there are no violations, then overturn.
If there are violations, then dismiss.