Chromebook
Troubleshooting & How To's
Power and Charging
My Chromebook will not power on.
My Chromebook won't charge.
Make sure all cables are pushed in tight on the charger and attempt to charge Chromebook again. Note: If the battery is not charged, the LED on the side will be amber, if it is charged, it's white. If it’s blinking after charging for an extended time, there could a problem with the battery.
Verify the charger is plugged into a working outlet not controlled by a light switch.
Unplug the charger and all external devices from the Chromebook and hold down the power button for 60 seconds before releasing, close the lid for a few seconds, open the lid and see if it powers up.
Plug in the Chromebook for at least 30 minutes. If that does not work, proceed to the next step.
Hold the power button for 20 seconds, the Chromebook may then power up.
Plug charger into charging port on the opposite side of the Chromebook that was previously used in the prior then start at step 4 and repeat charging. If that worked, then one of the USB ports is damaged. If that does not work, proceed to the next step.
Perform a hard reset (see below) by pressing the power button and refresh buttons at the same time for fifteen seconds. Release keys, close lid for at least 30 seconds and open lid. If that does not work, proceed to the next step.
Press the power button , ESC button and refresh buttons for five seconds at the same time. Release and wait at least 30 seconds to see if it loads a page. If so, power off, then close lid for at least 30 seconds and reopen to see if Chromebook will start back up normally.
If you suspect it's the Chromebook charger and you happen to have another USB-C charger, try that charger.
At the bottom right, select the time.
Click the "shut down" button.
Press and hold the Refresh + Power buttons for 10-15 seconds.
Press the power button and wait patiently for the Chromebook to restart.
Chromebook Update
How to update my Chromebook
At the bottom right, select the time.
Select Settings (looks like a gear).
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.
Restart the Chromebook to complete the update.
Split Screen Shortcut for Chromebooks
How to split screen on my Chromebook
Press the “alt” key and the forward and backward brackets at the same time.
The current window will now occupy half of your screen.
To add the second screen to the other side, open a new tab then move that tab to the other half of the screen.
Logging In
I'm locked out of Canvas.
I can't log in to my Canvas account.
Always access Canvas through Classlink or the OASD Bookmarks, make sure it is the https://ocon.instructure.com/login/canvas address.
The username for Canvas does not include @stu.oasd.org, it's just the portion before the @.
If you are using the link above and the correct username and it still doesn't work call 262-560-2126 to have your password reset.
I'm locked out of Skyward.
If your Skyward account is locked, call 262-560-2126 to get it unlocked.
Glitchy/Slow
My chromebook is glitchy and slow.
Clear the cookies and cache, then do a hard reset
In Chrome at the top right, click the three vertical dots (1)
Click More tools (2)
Then Clear browsing data (3)
At the top, choose All time
Next to "Cookies and other site data" and "Cached images and files," check the boxes (4)
Click Clear data
If that doesn't work:
Reset the Chromebook (see instructions at the top of page)
Sound
My sound isn't working. I can't hear anything.
My microphone isn't working, no one can hear me.
When I record a video, it doesn't record my voice.
How to check the volume on a Chromebook:
Click the time button on the bottom right of the screen
Click the speaker icon to turn it on or off
Move the circle on the volume bar to turn it up or down
Click the arrow to the right of the volume bar to check the microphone
Click the microphone to turn it on or off
Move the circle on the bar to turn the microphone up or down
Sound issues occur on specific websites:
Go to the website
Click the security icon (lock) to the left of the URL in the address bar
Click site settings
Next to Sound click Allow
Sound issues occur on all website:
Open the Chrome web browser
Click the Chrome menu icon (3 vertical dots) at the top right of screen
Select Settings
Under Privacy and Security, click Site Settings
Click Microphone
Next to Ask Before Accessing, click the slider to turn it on
If the audio issue is not resolved, turn off Bluetooth, and then complete the procedure again.
I’m on a Google Hangout/Meet and no one can hear me.
Select Allow the microphone when joining the meeting.
Once in the video call, hover over the bottom of the screen to mute and unmute your microphone
Make sure you have “Microphone” selected instead of “External Microphone” in your audio settings.
If that doesn’t resolve, when on meet.google.com click on the little Lock icon at the beginning of the URL and make sure Camera and Microphone are set to Allow.
Camera
I can't find my camera
With the latest Chrome update, the old Camera app was removed because the update installed a new one. If your camera is not working, please make sure the Chromebook is updated and you have the new camera app.
Also, with the update, new photos taken with the camera app have a new storage location on the Chromebooks. They used to save to the Downloads folder, but now they will be saved to a dedicated Photos folder. (Older photos will still be located under the Downloads folder.)
Update Your Chromebook:
At the bottom right, select the time.
Select Settings (looks like a gear).
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.
Restart the Chromebook to complete the update.
My camera isn't working.
When I access Zoom, Google Meet, etc or anything that requires a camera it does not work. I can hear the audio and see the other person, but they cannot see me. The error message says, "Camera not available".
Camera issues occur on specific websites:
Go to the website
Click the security icon (lock) to the left of the URL in the address bar.
Click site settings
Next to Camera click Allow
Camera issues occur on all website:
Open the Chrome web browser
Click the chrome menu icon (3 vertical dots) at the top right of screen
Select Settings
Under Privacy and Security, click Site Settings
Click Camera
Next to Ask Before Accessing, click the slider to turn it on
If adjusting the settings doesn't work:
Reset the Chromebook (see instructions at the top of this page)
Printing
How do I print at school?
What you need to know:
1. Anyone printing from a Chromebook will need to sign in with their OASD Gmail username and password the first time they are choosing a printer.
2. All system printers will show in the list of options, but students can only select a printer in their building.
How do I print at home from a Chromebook?
You can print from your Chromebook using most printers that connect to Wi-Fi or a wired network. Currently, Chromebooks don't support Bluetooth printing.
Tip: You can also use a USB cable to connect your printer to your Chromebook. When you use a cable, you'll see a notification. Follow any onscreen instructions. Your printer won’t need to be connected to Wi-Fi if it is directly connected to your Chromebook.
Step 1: Connect to the internet
Turn on your printer.
Connect your printer to a network. If you need help, follow your printer manufacturer’s instructions.
If you haven’t yet, turn on your Chromebook and sign in.
Connect your Chromebook to the same network as your printer. Learn how to connect to Wi-Fi.
Step 2: Print a page
To print the page, image or document you’re viewing, press Ctrl + p.
Next to "Destination," select the Down arrow .
Select See more...
Choose your printer. Tip: Some printers will automatically show up on this list. If you don’t see your printer on the list, you can select Manage.
Select Print.
Add your printer to your Chromebook
At the bottom right, select the time.
Select Settings .
At the bottom, select Advanced.
Under "Printing," select Printers.
Under "Available printers to save," next to your printer, select Save.
Check that your printer appears at the top, under "Saved printers."
Tip: If your printer doesn’t appear, try turning your Chromebook’s Wi-Fi off and on.
Wifi
I am getting the message"WIFI is not set to private" on my Chromebook.
Log out of the Chromebook and then try connecting to your network from the login screen.
Random Pop Up Ads
Random pop up ads keep appearing on my Chromebook.
It's almost always notifications from a website.
How to Turn Notification On or Off
You may want to add the extension "Ad-Block Plus". We allow it for students but don't force it.
Google Email and Calendar
I’m seeing the wrong times for calendar appointments.
You are likely set to the wrong timezone. In Google Calendar, press the settings gear, then press Time Zone on the left and verify that it is set to Central. Click here for a video on how to do this.