Technical Support
Students can receive assistance with their Chromebook by going to the library in their school building, submitting a ticket through the OASD bookmarks, sending an email to helpdesk@oasd.org, or by visiting the OASD Technology Website.
Building Libraries
Hardware maintenance and repairs
Password resets
User account support
Coordination and completion of repairs
Distribution of loaner Chromebooks
All damage must be promptly reported to Library Staff to ensure timely repair.
Damaged Chromebooks
Please report all Chromebook problems to the Library.
If you purchased the optional accidental insurance, your Chromebook will be repaired at no cost to you. (If damage is determined to be intentional, you will be charged for the damage.)
If you did not purchase the optional insurance, you will be charged for the damage to the Chromebook.
A loaner Chromebook may be issued to you if available.
Lost/Stolen Chromebook
You must report a lost or stolen Chromebook to the Chrome Depot in the library.
OASD will make every attempt to assist with locating the lost/stolen Chromebook.
If the Chromebook cannot be located, a fee of $250 will be added to the student’s account. Lost/Stolen devices are not covered under insurance.