Grievance Process 

The Student Complaint Procedure should be followed as stated below and can also be found online here.

A. Students whose complaints relate to academic matters and who seek a review of their complaints should follow the procedures outlined below within 15 days from the time the action occurred and/or the grade was posted.

• 1. To appeal an assigned grade, the student should first consult with the instructor who assigned the grade to discuss the requirements for the course and how the grade was determined.

     • The student should maintain any documents related to the meeting and timelines related to the conversation around the grade appeal.

  2. If the student is not satisfied with the outcome of the discussion and wishes to appeal the grade further, a formal written appeal should be submitted to the Program Director (or designee, who is an appropriate academic administrator equivalent to a Program Director) in the department within ten (10) calendar days of the final discussion/meeting related to the grade appeal request. 

     • The Program Director will undertake an independent review of the grade(s). And collect relevant information pertinent to the appeal and grade.

     • The student should include a formal written statement explaining the grounds for the appeal and information that provides evidence of why the grade provided by the instructor should be reassessed.  

  3. If the student feels there is new, additional, relevant information that was unavailable at the time of the decision made by the Program Director (or designee) and thus was not considered; and/or there was a material violation in the procedure, they may appeal the decision with the Department Chair.

     • The student will provide all documentation provided throughout the entire appeal process for the Department Chair to review including the new additional, relevant information which would allow for an additional review at this level. 

  4. In the event the grade appeal is for a course taught by a Program Director or Department Chair, the appeal would be reviewed by a designee within the department.

  5. The academic department's decision (Program Director and/or Department Chair and/or designee) in matters related to an assigned grade is final.