Induction

Welcome to the Nouveau Care induction page!

This space is used to train our new recruits & serve as a reference for our existing staff.

By now you will have done your mandatory training as required by law, but that training will not have explained everything you need for our setting.

Hopefully some questions will be answered here and you will have a better understanding of how to conduct yourselves during your visits.

Entering Properties & Security

You'll need to enter the homes of the people we support respectfully at all times.

Some people may be able to answer the door while others will need you to make your own entry.

Where possible you should allow people to answer the door - even if a key safe is present.

Where you do need to make your own entry, you should politely announce yourself and remember that you are a guest. This is important since all care is based on the principle of gaining consent.

Comfort & Security

You should always lock properties upon leaving unless agreed otherwise.

Please do not remove keys from properties - it's very easy for them to get lost and security is especially important for vulnerable people.

You should always consider the comfort of our service users as you leave them - think about things like windows and heating in particular, or whether clothing is warm enough.

Privacy and Dignity

You need to provide care that supports dignity at all times - this means respecting people's choices and leaving them feeling respected.

Privacy means keeping people's sensitive data confidential - for example, the details of an illness they are experiencing.

This can be difficult sometimes with family members or even service users who know one another.

You should always ask yourself whether you have consent to share information - has the person indicated that they would share such information with the person in question, or has it been otherwise agreed?

Welfare & Wellbeing

Ahead the key care tasks of your role is welfare - many of our servicer users are vulnerable and quite isolated, so part of what we do is simply checking they are OK.

You should ensure people are OK as a minimum - even where you cannot gain access or a visit is declined.

Discreetly check through windows if you can or listen for movement or noise inside.

Check with neighbours if this does not compromise privacy.

Always ask yourself - is this situation unusual or should I be concerned?

Remember, the person might have fallen or worse be critically ill.

Always report concerns and if you feel there is an urgent concern call the office or 999 where appropriate.

Where you cannot access a visit, we need to see from your notes that you have considered welfare.

Care Notes & Recording

Throughout your work in care, you'll become accustomed to recording notes at each visit.

The reasons for this are manifold - we'll need to see what has happened at each visit, but also be able to see how changes have happened over time.

We might also need to protect you if you accused of any malpractice - remember, notes might end up being used in a court of law.

For this reason they should not be too informal, but this doesn't mean they have to be written in fancy language either - just record what you've done in plain English and you will be fine!

What we're looking for is a record of what happened in terms of the tasks agreed in the Care Plans.

Where something could not be done, it's important to record why and show what you've tried to encourage it or improve the situation.

If something is not happening frequently - such as personal care or taking medicine - it's important to raise a concern.

It's also important to remember that your notes will not necessarily be read until they need to be referred to - it is not enough to assume a concern has been raised by simply recording it in your notes.