PS1 Syntrio Employee Hotline

Why We're Launching This Initiative

At MoMA PS1, our community is our greatest strength. We are committed to fostering an environment of trust, respect, and open communication. As part of our ongoing employee engagement and safety initiatives, we are proud to partner with Lighthouse Services (a Syntrio company), a global leader in ethical reporting, to launch the PS1 Safe Space Hotline.

This secure, third-party service provides a completely confidential and anonymous way for you to report concerns or share ideas that you might be uncomfortable raising through standard channels. This tool empowers every member of our community to be heard and helps us uphold our shared values.

How It Works & What to Expect

• 100% Anonymous & Confidential: The hotline is managed by Lighthouse Services, an independent company not owned by MoMA PS1. They are contractually bound to protect your anonymity. We do not receive your phone number, IP address, or any identifying information.

• Multiple Ways to Report:

  • Phone: Call the toll-free number below. Speak with a live, trained specialist 24/7/365.

  • Online: Use the web portal to file a detailed report or submit a suggestion at any time.

  • Languages: Services are available in English and Spanish. Reports in other languages can be accommodated for a small fee handled by Lighthouse.

• Two-Way Communication: When you file a report, you will receive a unique code (like a case number). You can use this code to call back or check the online portal for follow-up questions or updates—all while maintaining your anonymity.

• We Take Action: Reports are sent to a dedicated, small team at PS1 for review and appropriate action. We are committed to reviewing every submission seriously and respectfully.

Frequently Asked Questions (F.A.Q.s)

Q1: What kinds of things should I report through the hotline?
A: The hotline is for any concerns or ideas you feel are important but are hesitant to share openly. This includes, but is not limited to:

• Ethical concerns (e.g., fraud, theft, dishonesty)

• Human resources issues (e.g., harassment, discrimination, retaliation)

• Safety or security hazards

• Operational inefficiencies or ideas for improvement

• Concerns about workplace behavior or culture

Q2: Is this really anonymous? How can I be sure?
A: Yes. This is the most critical feature. Lighthouse Services uses advanced technology to strip away all identifying metadata (like your phone number or IP address). They are a separate company, and their entire business is built on protecting reporter anonymity. PS1 only receives the details of your concern, not who you are.

Q3: What if I'm a manager? Should my team use this instead of talking to me?
A: Not at all! We always, and still, encourage open and direct dialogue. The hotline is simply an additional, secure option for situations where you might not feel comfortable coming forward directly. It is not a replacement for our existing communication channels.

Q4: What happens after I make a report?
A: Your report enters Lighthouse's secure Case Management System (CMS). A designated, trained PS1 administrator receives the report and reviews it. They will then determine the appropriate next steps, which may include a confidential investigation. You can use your unique code to check back for any follow-up questions or to see a status update (e.g., "Under Review," "Resolved").

Q5: I'm worried about retaliation. Is that a risk?
A: Absolutely not. MoMA PS1 has a strict non-retaliation policy. Any form of retaliation against an employee who makes a good-faith report is a serious violation of our values and will be met with severe disciplinary action. The anonymity of the hotline is a key feature designed to protect you from any such concerns.

Q6: Who at PS1 will see my report?
A: Reports are sent to a very limited number of specifically trained personnel (e.g., HR and Legal) who are obligated to maintain confidentiality. The wider Case Management System allows us to assign investigations appropriately while keeping information on a strict need-to-know basis.

Q7: Can I report something that isn't a "problem," but just an idea?
A: Yes! We welcome ideas. The online portal includes a Digital Suggestion Form for exactly this purpose. If you have an idea to improve operations, culture, or the visitor experience, we want to hear it.

Q8: Is there a cost for me to use this service?
A: No. The service is free for all PS1 employees to use. 

Ready to Make a Report or Share an Idea?

We are here to listen.

• Syntrio Web Portal

• Toll-Free Phone: 855-893-7004 

Available 24 hours a day, 7 days a week. Your voice matters.

For questions about the hotline program (not to make a report), please contact PS1 HR at ps1_humanresources@moma.org.