Employee FAQ: Accessing and Managing Your UKG Account

Welcome to your guide for accessing and managing your UKG (UltiPro) account! Whether you're logging in for the first time or updating your information, this FAQ will walk you through everything you need to know. If you have any questions, feel free to reach out to ps1_humanresources@moma.org for assistance.

ACCESSING YOUR ACCOUNT

Via Computer

You have two options to log in:

1. Direct Login: Visit https://ew44.ultipro.com.

2. Single Sign-On (via MoMA Google Account):

   • Log in to your MoMA Google account.

   • Click the waffle icon in the top right corner.

   • Locate and click the UltiPro icon.

Via Mobile App

Note: You must log in via computer at least once before using the mobile app for the first time.

1. Download the App:

   • Visit the Apple App Store (iPhone) or Google Play Store (Android).

   • Search for and download the UltiPro mobile app.

2. Enter Company Access Code: Use MoMA1.

3. Log In:

   • Username: MOMA followed by your employee ID (e.g., MOMA123456).

   • Default Password: Your 8-digit birthdate (MMDDYYYY).

FIRST-TIME LOGIN: PASSWORD AND SECURITY

Change Your Password

After logging in for the first time, you’ll be prompted to change your default password. Here’s how:

1. On the Change Password screen, enter:

   • Current Password: Your 8-digit birthdate (MMDDYYYY).

   • New Password: Create a password that meets the requirements listed on the screen.

2. Click Save.

Set Up Challenge Questions

After changing your password, you’ll be asked to set up challenge questions. These will help you reset your password in the future if needed.

NAVIGATING YOUR ACCOUNT

Once logged in, explore the Myself tab to review and update your information. Here’s what to check:

Personal Information

1. Legal Name: Ensure your legal name is correct for tax purposes. If you have a preferred name, you can update it under Name, Address, Telephone.

2. Address and Phone Number: Verify your address (including apartment number) and phone number. Missing information may delay mail delivery.

3. Emergency Contacts: Review and update your emergency contacts.

4. Social Security Number: Confirm your SSN is accurate for tax reporting.

5. Banking Information: Ensure your direct deposit details are correct.

UPDATING YOUR INFORMATION

Change Name, Address, or Phone Number

• Preferred Name: You can update this at any time.

• Legal Name: Submit official documentation to HR for changes.

• Address: Use the Smart Tax (Quick Address) search bar to ensure proper tax assignment.

Steps:

1. Go to Menu > Myself > Personal > Summary > Change Name, Address, or Telephone.

2. Click Edit.

3. Update your name, address, email, or phone number as needed.

4. Click Save.

Add or Change Contacts

1. Navigate to Menu > Myself > Personal > Contacts.

2. Click Add.

3. Enter the contact’s first and last name.

4. Select a Relationship (Dependent, Beneficiary, or Emergency Contact).

5. Click Save and Submit.

VIEWING JOB AND PAY INFORMATION

Job Information

• Job Summary: Go to Menu > Myself > Jobs > Job Summary.

• Job History: Navigate to Menu > Myself > Jobs > Job History and select the history type (All, Job, Compensation, or Organization).

Compensation Information

1. Go to Menu > Myself > Jobs > Compensation.

2. In the History section, click Salary to view details.

Pay Statements and History

• Current Pay Statement: Navigate to Menu > Myself > Pay > Current Pay Statement and click Print.

• Pay History: Go to Menu > Myself > Pay > Pay History, select a check date, and click Print.

• Year-to-Date Summary: Visit Menu > Myself > Pay > YTD Summary.
  
  

DIRECT DEPOSIT AND TAX INFORMATION

Add or Change Direct Deposit

Note: Your first payment will be sent to the account listed in UKG. Double-check your details for accuracy.

1. Go to Menu > Myself > Pay > Direct Deposit.

2. Click Add.

3. Enter your account details (description, account number, routing number, and account type).

4. Choose a deposit method (Flat Amount, Percent Amount, or Available Balance).

5. Click Save and Ignore Warnings if a prenote message appears.

Update Income Tax Withholding

Note: It’s your responsibility to select the correct number of allowances for federal, state, and local taxes. For assistance, consult a tax professional or contact ps1_humanresources@moma.org.

1. Go to Menu > Myself > Pay > Income Tax > Things I Can Do > Add/Change Withholding Form (W-4).

2. Click the Employee's Withholding Allowance Certificate (W-4) link to update federal tax.

3. Click the New York (IT-2104) link to update state tax.

4. Follow the instructions, enter required values, and click Submit Form.

5. Confirm by clicking Sign and Save.

View or Print W-2

1. Navigate to Menu > Myself > US Wage and Tax Statements.

2. Select the desired year and click Print.

Go Paperless:

• Update your preferences under Pay > US Wage and Tax Statements > Things I Can Do > Change Paperless Preferences. This setting will carry over annually unless changed.

TIME MANAGEMENT

View Timesheet

• Go to Menu > Myself > Time Management

Submit PTO Requests

Note: For assistance, contact your supervisor or ps1_humanresources@moma.org.

1. Navigate to Menu > Myself > Time Management > Things I Can Do > Add Time Off Request

2. Choose the type of PTO and select a date range.

3. For partial days or adjusted hours, click Show Advanced Options.

4. Click Save.

HOW TO READ YOUR PAY STATEMENT

Your pay statement includes details about earnings, deductions, and taxes. Key sections to review:

• Earnings: Regular pay, overtime, and bonuses.

• Deductions: Benefits, retirement contributions, and other withholdings.

• Taxes: Federal, state, and local tax withholdings.

NEED HELP?

For technical issues or questions, contact ps1_humanresources@moma.org. We’re here to help!

Additional Tips:

• Bookmark the Login Page: Save https://ew44.ultipro.com for quick access.

• Save HR Contact Info: Add ps1_humanresources@moma.org to your contacts for easy reference.