Communications
Table of Contents
School Communication - Primary School
Effective communication is essential to a school’s functioning. ISB endeavors to keep parents abreast of events through its Dragon Dispatch (our weekly e-newsletter), PTSA and School Board meetings and the Moze system. The school’s website is a comprehensive resource for all parents seeking further information about ISB.
Every grade level in the Primary School uses the online platform SeeSaw as their communication tool and as a way to document student learning. Parents have access to their child’s class page. Log in information will be shared by the class teacher.
At the start of each academic year, ISB hosts an Open House day. Parents are given an opportunity to meet their child’s teachers and receive a brief overview of learning expectations and key instructional practices. Information about the time, date and location will be sent home at the beginning of the school year.
Regular parent information sessions facilitated by the PYP curriculum coordinator and the Principal occur with topics being decided upon according to parent feedback and school needs. These are well attended and provide a great opportunity for increasing home and school communication.
To sustain effective communication parents are encouraged to keep the school informed of any changes to personal details and circumstances.
Home and School Communication
Open and timely communication is vital and therefore, our teachers are happy to meet with parents at any time during the year. If you would like to speak with a teacher, please email them directly to arrange a suitable time.
As well as this, we have several other avenues of communication:
Each grade level has a Seesaw website where parents can see work that is happening in classes and get information regarding the class programme. There will be a summary of learning each week.
A message from the Primary School Principal will be shared in the Dragon Dispatch on a Friday. This will contain reminders of up-coming events, highlight celebrations of learning, and share interesting educational articles.
Parent-Teacher-Student conferences will be held in October and Student Led Conferences will be held in March. Written reports will be given at the end of each semester, in January and June. Area of Concern official emails are sent in October and March.
Teachers will contact you in any situation where there is a concern, either academically, socially or emotionally. Similarly, if you have a concern about your child, please do not hesitate to contact us.
Protocol for Inquiries and Concerns
Whenever a question, issue or problem arises it is best to go to the person directly involved whenever possible.
Teachers
If parents have a question or concern about their child’s experience in a particular class, they are encouraged to contact the subject teacher directly.
Curriculum Questions
If parents have a question or concern about issues related to curriculum, assessment or general learning, you can contact Ms Chanda Pinsent, the PYP curriculum coordinator directly on cpinsent@isb.rs
Counselor
Parents may contact the Primary School counselor if they feel that their child would benefit from greater social-emotional support. Students receive social-emotional mentoring and learning in their classes and questions about the homeroom program can be discussed with the counselor, Ms. Sara Oliveira on soliveira@isb.rs.
Class Teacher
If you are unsure of who to contact, your child’s regular class teacher can guide you.
Principal
If more information is required or if a situation is not resolved with a teacher, coordinator or counselor, parents are encouraged to contact the Principal directly to arrange an appointment.
For concerns that go beyond these outlined measures, please refer to the Board of Trustees Policy Manual Section 601.3 and 601.4.
Email
Email is the easiest and fastest way to communicate. Staff will respond within 24 hours of receiving an email inquiry. However, there may be instances where this is not possible. In instances of importance, parents are encouraged to phone the Primary School receptionist who will contact the teacher.
The email address for each teacher is the initial of their first name and the family name. For example, Mr John Smith, would be jsmith@isb.rs. Students from Grade 3 and older have an email account which is monitored by the teacher in order to teach online safety, email etiquette and digital citizenship.
Use of Student Images
During the school year, students may be photographed or filmed while participating in school activities. These images may be used in a variety of school communications, including but not limited to the school newsletter and website, as per parents’ consents. As a matter of practice, ISB does not identify students by name when their image is used in either print or video communications. If parents would prefer not to have their child’s image used in any school publications, they are required to submit their preference by selecting appropriate options on the forms available through the Parent Portal on the school website.
School Communication - Secondary School
Effective communication is essential to a school’s functioning. ISB endeavors to keep parents abreast of events through its Dragon Dispatch (our weekly e-newsletter), classroom bulletins, PTSA and School Board meetings, and Moze system (Parent and Student Portals for the online gradebook, curriculum documents, and assessment calendars). The school’s website is a comprehensive resource for all parents seeking further information about ISB.
Information evenings are held on a regular and timely basis to ensure that parents are fully aware of all aspects of the Secondary School’s learning programs. These will be advertised in the Principal’s section of the Dragon Dispatch as well as via direct email from the Principal’s Personal Assistant.
At the start of each academic year, ISB hosts an Open House afternoon/ evening. Parents also have an opportunity to meet their child’s Homeroom teachers where they receive a brief overview of learning expectations and key instructional practices.
Information evenings that focus on the Middle Years Programme (MYP) and Diploma Programme (DP) are held outside of the Open House to permit greater focus and chance dialogue between the Program Coordinator and parents.
On a weekly basis, there will be coffee morning dialogue sessions with parents to discuss school wide programs and initiatives. These will be advertised in the Dragon Dispatch.
To sustain effective communication parents are encouraged to keep the school informed of any changes to personal details and circumstances.
Protocols for Inquiries and Concerns
Whenever a question, issue or problem arises, the solution is first to be sought at its source and presume positive intentions. In any situation of interest or concern it is best to go to the person directly involved in order to ensure that you:
Gain first-hand information
Acquire a complete understanding of the situation
Communicate important information
Achieve a timely response
Support the concept of open communication to maintain optimal support for your child’s learning and well-being.
Subject Teachers
If parents have a question or concern about their child’s experience in a particular class, then they may contact the subject teacher directly. Listed below are some issues that parents might address with subject teachers directly:
Subject or course information
Class supplies and requirements
Assessment and grading
Home-learning
Curriculum information
Project or research requirements
Student progress and performance
Teaching and classroom incidents
Field trips related to that particular subject.
Heads of Department
If parents have a particular question or concern about an issue related to curriculum and/ or programming, you can contact the relevant Head of Department for a subject area. The following are examples of issues that might be addressed directly with the Head of Department:
Department objectives (focus of curriculum for that academic year)
Course offerings within that Department
Curriculum Scope and Sequence (what knowledge and skills a student will learn and when)
How to choose an appropriate course level in the Diploma Programme.
Program Coordinator
If parents have a particular question about overall program coordination, subject selection by a student, program requirements and or program coordination, please speak with the relevant program coordinator (MYP, DP, Pamoja or Athletics/ After-school activities).
Counselors
Parents may contact their child’s counselor if they feel that their child would benefit from greater social-emotional support. Students receive social-emotional mentoring and learning in their homeroom classes and questions about the homeroom program can be discussed with the appropriate divisional Counselor.
Homeroom Teacher
The homeroom teacher can be contacted if there are questions about the social-emotional-learning program that takes place during homeroom lessons.
Administration (Principal)
If more information is required or if a situation is not resolved with a teacher, head of department, coordinator or counselor, parents are then encouraged to contact the Principal directly.
For concerns that go beyond these outlined measures, please refer to the Board of Trustees Policy Manual Section 601.3 and 601.4.
Email
E-mail is the easiest and fastest way to communicate. Staff will respond within 24 hours of receiving an email inquiry. However, there may be instances where this is not possible. In instances of importance, parents are encouraged to phone the Secondary School receptionist who will contact the teacher.
The email address for each teacher is the initial of their first name and their surname. For example, Mr. John Smith, would be jsmith@isb.rs. All students have an email account to help facilitate communication with staff.
To ensure that all parents are able to appreciate the learning that is taking place within each class, each teacher has their own Moodlic page that can be accessed from the ISB website. Teachers indicate which online learning tool they use to conduct learning activities, assessment and homework tasks as well as remedial and extension work. Often, these tools are through G Suite applications (Google Classroom, Google Sites etc..). Parents are given access to each teacher’s Moodlic page at the start of the academic year during the Secondary School’s Open House evening.
Use of Student Images
During the school year, students may be photographed or filmed while participating in school activities. These images may be used in a variety of school communications, including, but not limited to the school newsletter and website. As a matter of practice, ISB does not identify students by name when their image is used in either print or video communications. If parents would prefer not to have their child’s image used in any school publications, they are required to submit their preference by selecting appropriate options on the forms available through the Parent Portal on the school website.
Contact Us
School Phone Numbers
Country Code
+381
City code
(0)11
ISB Main Line
206 9999
Primary School Office
206 9910
Primary School Fax
206 9940
Secondary School Office
206 9908
Secondary School Fax
206 9940
Business Office
206 999
Business Office Fax
206 9944
Primary School Office Emails
Jimena Zalba, Principal
Ivana Garic, Principal’s Assistant
Ivana Jovanovic, Receptionist
Secondary School Office Emails
Erik Lutley Principal
Dragana Radulovic, Principal’s Assistant
Dragana Radulovic, Receptionist
Business Office and Special Services Emails
Snezana Hasanovic, Finance & Business Director shasanovic@isb.rs
Gordana Zarubica, HR Administrator & Accounts Manager gzarubica@isb.rs
Natasa Radonic, Lead Accountant nradonic@isb.rs
Jasmina Nikolic, Supply and Logistics Specialist jnikolic@isb.rs
School Website
Be sure to bookmark the school website www.isb.rs and refer to it frequently for access to up-to-date information.
Contact Information
Parents are asked to contact the Admissions Officer admissions@isb.rs whenever there is a change in contact information (e.g., email address, telephone numbers, billing addresses). It is critical that the school has the most up-to-date contact information in case of an emergency.
For our full staff list and contact information: