Embedded Files
Room Pressure Monitor
Failing: Pressure is in Opposite Direction. Check Device Installation or Adjust Threshold
Failing: Pressure is in Opposite Direction. Check Device Installation or Adjust Threshold
Battery Low. Replace Battery.
Battery Low. Replace Battery.
Replace battery. Contact our team if you need spare batteries.
Failing: Differential Pressure / Temperature / Humidity Values Outside of Acceptable Thresholds.
Failing: Differential Pressure / Temperature / Humidity Values Outside of Acceptable Thresholds.
Battery Not Connected
Battery Not Connected
A. Disconnect light from AC power. Open up light and locate battery cable and green battery port labeled 'BAT'.
B. Connect battery cable to battery port.
C. Connect device to AC power.
D. LED should start blinking red and green, then solid green. If light still off contact support@hexmodal.com
E. Run a Manual Test
i. Scan QR code on device
ii. Login if needed.
iii. Click Run Test then 30s test.
iv. If successful, device status should be compliant.
Alerts Suppressed due to Open Door. Close Door to Start Tracking again.
Alerts Suppressed due to Open Door. Close Door to Start Tracking again.
Battery in Wrong Slot. Please Place in Correct Slot.
Battery in Wrong Slot. Please Place in Correct Slot.
A. Disconnect light from AC power. Open up light and locate battery cable and green battery port labeled 'BAT'.
B. Connect battery cable to battery port.
Failing: No Measurement in Past 24 Hrs. Check Communication
Failing: No Measurement in Past 24 Hrs. Check Communication
Battery Not Charging. Check Battery.
Battery Not Charging. Check Battery.
A. Check indicator LED. If solid red, battery is not connected properly. Go to Battery Not Connected.
B. If a 90 minute test was run in the last 24 hours, there was a recent outage, or the device was just recently installed, allow battery to recharge. Rerun the test in 24 hours.
C. If battery still not charging after 24 hours, replace battery and try running test again.
Device Needs Replacement
Device Needs Replacement
Please replace the device and contact our team to provide a replacement.
Disconnected Remote Head, Lamp, or LED Strip
Disconnected Remote Head, Lamp, or LED Strip
A. If there is a physical lamp/head on your light:
B. Connect Lamps / LED Strip and secure connections (see below)
C. Run a Manual Test
i. Scan QR code on device
ii. Login if needed.
iii. Click Run Test then 30s test.
iv. If successful, device status should be compliant.
D. If there is no remote head on your device, go to Unexpected Remote Head, Lamp Detected
Unexpected Remote Head, Lamp, LED Strip
Unexpected Remote Head, Lamp, LED Strip
A. Scan QR code, click Edit Device.
B. Visually inspect lamp / remote head installation. Not attached? Contact us.
C. In web form, tick lamps or remote head checkboxes depending on your installation.
D. Click “Save and Submit” when done.
E. Run a Manual Test
i. Scan QR code on device
ii. Login if needed.
iii. Click Run Test then 30s test.
iv. If successful, device status should be compliant.
Remote Head Connected to Wrong Port.
Remote Head Connected to Wrong Port.
A. Verify that there is a physical lamp/head on your light
B. Connect Lamp to ports labeled 'LAMP L', 'LAMP X', or 'LAMP R' depending on your setup
C. Scan QR code on your device
i. Click Edit Device
ii. In web form, tick lamps or remote head checkboxes depending on your installation.
iii. Scroll down and click "Save and Submit"
Dim. Check Lamp/Battery.
Dim. Check Lamp/Battery.
A. Open light and verify that the lamps are connected securely
B. Allow 24 hours for battery to fully charge then perform a manual test.
C. If problem persists contact support@hexmodal.com
Not Functioning. Check Lamp.
Not Functioning. Check Lamp.
Contact support@hexmodal.com
Current Values are Too High. Check Device Setup
Current Values are Too High. Check Device Setup
Contact support@hexmodal.com
Offline Despite Good Coverage. Please Check that Device is Powered.
Offline Despite Good Coverage. Please Check that Device is Powered.
A. Check Indicator LED.
B. If the LED is off, confirm that the device is connected to AC power. If LED does not turn on after connecting to AC power, replace fixture and contact our team (step G)
C. If the LED is solid red, the battery is not connected properly. Attach battery cable to port labelled 'BAT'
D. If LED is still solid red, take a photo and contact our team (step G)
E. If the LED is flashing red/green, the device is connecting to network. If stuck in this state for more than a few minutes, check the network connection:
i. Check the platform for most recent Network Coverage Strength.
ii. If the Network Coverage is Very Low, Low, or No Connection, place a new gateway in the area or move the existing gateway closer.
iii. Reset device by opening device and pressing blue button on PCB:
F. Check to make sure light is not connected to a switch or motion sensor
G. Still not resolved? Contact our team: suppor@hexmodal.com
Offline. Poor Gateway Connection. Please Check that a Gateway is in Range and Device is Powered.
Offline. Poor Gateway Connection. Please Check that a Gateway is in Range and Device is Powered.
A. Check the platform for most recent Network Coverage Strength.
B. If the Network Coverage is Very Low, Low, or No Connection, place a new gateway in the area or move the existing gateway closer. Reset device again by pressing the blue button on the PCB:
C. If Network Coverage still not improved, contact our team: support@hexmodal.com
Device Never Joined.
Device Never Joined.
A. Reset Device
i. Open light and press blue button on the PCB
B. Confirm Device has Power & Operational
i. Check Indicator LED.
ii. If the LED is off, confirm that the device is connected to AC power. If LED does not turn on after connecting to AC power, replace fixture and contact our team.
iii. If the LED is solid red, the battery is not connected properly. Follow How-To Connect battery on page 1. If LED is still solid red, take a photo and go to Step D.
iv. If the LED is flashing red/green, the device is connecting to network. If stuck in this state for more than a few minutes, go to Step C.
v. Still not resolved? Check to make sure light is not connected to a switch or motion sensor.
C. Check Network Coverage
i. Check the platform for most recent Network Coverage Strength.
ii. If the Network Coverage is Very Low, Low, or No Connection, place a new gateway in the area or move the existing gateway closer. Reset device (step A)
iii. If Network Coverage still not improved, go to Step D.
D. Contact Our Team: support@hexmodal.com
Offline. No Gateway Connection. Please Check that a Gateway is in Range and Device is Powered.
Offline. No Gateway Connection. Please Check that a Gateway is in Range and Device is Powered.
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