Business Benefits
A good way to understand the impact Enterprise LEADER will have on your team (and overall company) is to examine the outcomes from each of the three core themes of the program.
These core themes are customers, teams and personal leadership, and it is these same three core subjects which all high performance/entrepreneurial business teams and business leaders excel in.
Benefits from sessions 1 to 5 - Focus on Customers
Get your team re-focused on your customers and prospective customers
Put your customer 100% at the centre of your business
Improve your customers’ experience
Create a new language in team members which is much more commercial and customer focused
Turn your workforce into your salesforce
Make your team members ‘marketing savvy’
Make team members alive to new revenue opportunities
Get your team tuned in to the commercial side of your business
Benefits from sessions 6 to 10 - Focus on Teams
Get team members to work better together as a team
Improve team collaboration, communication and cooperation
Get the right people in the right places in your team
Get team members to understand each others strengths and weaknesses, and the value each person offers to the team
Get the team aligned behind common goals and a shared vision
Make team members more accountable and take more ownership and responsibility for their results and actions
Create a high performance team
Benefits from sessions 11 to 20 - Focus on Personal Leadership
Get team members inspired, engaged, motivated and passionate
Instill new level of belief and confidence in team members
Break through personal limiting beliefs
Get team members to step outside their comfort zone
Get team members to turn past failures into future successes
Align personal goals with company goals
Develop the leadership ability of each team member
Spot hidden talents
Unlock the potential of each team member
By developing the softer ‘intangible’ skills of your team, very quickly you’ll see an improvement in hard ‘tangible’ business results.
Companies who have used Enterprise LEADER to develop their teams have consistently seen this switch from soft, intangible results to hard tangible business results manifest itself in the following ways (even when used by non-customer facing teams):
Increase in:
Revenues and profits
Attraction of new customers (lower marketing costs)
Retention of existing customers
Up-sell and cross-sell opportunities
Customers satisfaction and word of mouth referrals
Generation of new cost saving / profit generation / process improvement ideas
Faster more efficient processes
Achieving KPIs, targets, budgets, goals
Employee retention
Decrease in:
Customer attrition
Unhappy customers
Employee turnover (lower employment costs)