1.1 Understanding the Job

Understanding the Job

Communication is of the utmost importance in this environment. We work remotely, and often, our communications are limited to email most of the time. Here is a breakdown of communication timelines:

● All correspondence, including but not limited to: Email, Phone Calls, Fax and Text messages require a response of 24 business hours. It is expected that if an answer is unknown to the inquiry, a response will be sent indicating that you are locating the answer. It is then your responsibility to follow up within the time frame suggested.

● Is a system not working? We want to know. Contact your Program Specialist. Typically the first course of action is to view the SpEd Handbook. A search can be performed to locate items quickly. If you are unable to determine the answer from this initial search, reach out to your Program Specialist.