Summary of Landlord's Obligations

It is accepted practice in the housing industry to ensure a certain level of response time based on the nature of a repair.  If a repair exceeds this time, you may be liable for issuing compensation for a breach of the lease and/ or we may go ahead and get the repair done and charge you back. We work closely with our landlords to ensure this does not happen, but please keep the possibility in mind.

Please use these standards as a minimum:

• Emergency Repairs

Any repairs required avoiding danger to health, risking to the safety of residents or serious damage to buildings or residents' belongings e.g. floods, hot water failure, broken window. Make safe or complete within 24 hours of defect being reported.

•  Priority 2 (Urgent Repairs)

Repairs to defects which materially affect the comfort or convenience of residents must be completed within 10 working days of report of the defect.

•  Priority 3 (Non-urgent Repairs)

Reactive repairs not falling within the above categories. Completed within 28 days of reporting the defect.

You need to have an up to date fire risk assessment of your property, made by a competent assessor

All properties should at least meet these criteria of basic requirements for security. In addition to an individual assessment of the property's possible security weaknesses:

• Good door locks on external and bedroom doors

• Window restrictors on accessible windows

• Fences in good repair

• No flammable materials kept near the property

• Secure bike storage (e.g. secure loops)

Please ensure you let us know ahead of arranging any changes concerning your property that could affect the layout, useable area, inventory or otherwise require planning, building regulations or licencing approval.

Please see our list of minimum standards for furnishings and equipment. 

You will need to compile an inventory at the outset of each academic lease period and pass it to us ahead of the start of the tenancy. 

Make sure you are aware of which documents you need to keep up to date and provide us with copies. See the list for more details.