Help Desk > Web Hosting Support > Email & Google Cloud Features Support > Email Hosting Support > Email Account Recovery Options
For all options, you will need to do the following:
Sign in to My Account.
In the "Sign-in and Security" section, select Signing in to Google.
Under “Account recovery options” you can:
Add a recovery phone: Select Recovery phone.
Add a recovery email: Select Recovery email.
For all options, you will need to do the following:
Visit our password recovery page.
Enter your username.
Click Submit.
If your email address is accepted, a CAPTCHA will appear (letters in a distorted picture), which needs to be typed in the empty box below.
Click Submit.
To be contacted via:
Choose the radio button which says "Email to *****@****.com".
An email from Google is automatically sent to your recovery email address.
Log into the account of your secondary email address and follow the instructions provided in the message.
NOTE: If a verification email was sent but you didn't receive the it, the message was probably caught by a spam or bulk mail filter in your recovery email system. Try checking your Spam or Bulk Mail folders for a message from account-recovery-noreply@google.com to see if the email is there.
Mobile Phone
Choose the radio button which says "Text message to ********XX".
A text message will be sent to your mobile phone with a password-reset code.
Enter the password-reset code on the following Text message code verification page.