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UNIT LEARNING OUTCOMES
UNIT LEARNING OUTCOMES
Define interpersonal conflict.
Recall the components of interpersonal conflict and identify them.
Distinguish different characteristics of conflict.
Recall the elements of a communication climate.
Identify common sources of conflict.
Identify the various variables in conflict
Distinguish between sex and gender.
Apply Face Negotiation Theory in conflict situations.
Identify and distinguish the five different conflict styles.
Apply the steps of collaborative conflict.
Recognize relationship violence.
TABLE of CONTENTS
TABLE of CONTENTS
Interaction
Interdependent Parties
Perceived Incompatibility
Scarce Resources or Rewards
Module 2: Conflict in Interpersonal Relationships
Conflict is Inevitable and Natural
Conflict is Destructive or Constructive
Conflict is Direct or Indirect
The Communication Climate
Power and Conflict
Sources of Conflict
Module 3: Variables in Conflict
Culture and Conflict
How does Sex and Gender Impact Conflict?
Verbal Aggression and Conflict
Expectancy Violations Theory and Conflict
Technology and Conflict
Module 4: Conflict Management Strategies
Approaches to Conflict
Application of a Collaborative Approach
The Darkside of Communication: Relationship Violence
contributors
contributors
Rita Gomez & Angela Niedermyer
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