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UNIT LEARNING OUTCOMES
UNIT LEARNING OUTCOMES
Recognize the characteristics of competent communication in dyadic interactions.
Recognize the ethical dimensions of interpersonal communication.
Recognize communication differences between individuals in cultures that affect interpersonal interactions and recall strategies for adapting to cultural differences.
Understand the basic components in the communication process.
Be familiar with the basic process models of communication.
Understand the dimensions of competent communication.
TABLE OF CONTENTS
TABLE OF CONTENTS
MODULE 1: What is Communication?
Defining Communication
Characteristics of Communication
MODULE 2: Basic Process Models of Communication
Shannon and Weaver Model
Berlo’s SMCR Model
Transaction Model
Transmission Model
Ritual Model
MODULE 3: Communication Competence
Clarity and Intent
Adaptability
Self-Monitoring
Cognitive Complexity
Standpoint Theory
Contributors
Contributors
Tim Appignani, Marcus Hassell, and Christina Michura
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