Communicating Concerns

The school team works in partnership with families to deliver positive learning experiences.  This is strengthened through open communication.  If you have a concern about your student's education, please follow the steps below. If you experience difficulties resolving your concerns after taking the steps below, please contact the principal Andrew Ross. 

• First: Contact the classroom teacher and discuss the situation.

• Then: If the situation is not resolved, contact the vice-principal or principal - whose role it is to resolve more complex or escalating challenges - to request help in dealing with the matter.

• CSS Principal/Vice Principal Student/Parent Support

  • • Grades 7-9: Ms. Kelsey White, VP

    • Grades 10-12: Mr. Toby Tang, VP

    • Regional Special Education Programs Grades 7-12: Mr. Andrew Ross, Principal

• Then: If challenges or concerns persist, and you have not already done so, contact the principal.

• Then: If necessary, contact the superintendent through the school board office.  

• Then: if necessary, contact the director of education through the school board office.

• Then: if necessary, contact your local trustee. 

If at any time you are not sure who to contact, please contact the school front office at css@hpedsb.on.ca or call (613) 962-9233, and member of the office team will direct you to the appropriate person.