The course consists of 2 areas of study:

1. Theory

• Tasks/Duties of Administrators

• Skills/Qualities of Administrators

• Customer Service

• Health and Safety

• Security of People, Property and Information

• Sources of Information from Internet

• File Management

• Corporate Image

• Electronic Communication
  

2. IT Applications

• Word Processing (Word)

• Spreadsheet (Excel)

• Database (Access)

• Presentations (Powerpoint)

• Electronic Communication (Outlook)

• Course Assessment

  • 3 hour assessment completed in March

  • Word Processing, Presentation, Electronic Communication and Theory

  • 58% of final mark
    

• Question Paper

  • completed during the exam diet

  • Spreadsheet, Database and Theory

  • 42% of final mark

• Higher Administration and Information Technology

• Further Education

• Apprenticeships

• Employment