Session 04: Organizational Identity, Culture and Conflict
Topics
Organization identity is the key category that is used to define what an organization is and stands for. Organization culture is the ‘taken–for-granted’ norms, assumptions, and practices related to ‘how things are done around here.’ Culture can be viewed as the premises of decision making, and represents a form of organizational control. As Herbert Simon said, “If I can control your premises, you can make any decision you like.” More recently, the study of organizational culture fused with cognitive-cultural and rhetorical views of neo-institutionalists (see week 10).
Prof. Van de Ven’s class slides
Required Readings
Albert, S.A. & D. A. Whetten, 1985. Organizational identity. Research in Organizational Behavior, 7: 263-295.
Dutton, J. & J. Dukerich, 2001. Keeping an eye on the mirror: Image and identity in organizational adaptation. AMJ, 34(3) 517-554.
Meyerson & Martin (1987) Culture change: An integration of three different views,” Jrnl. Management Studies, 24, 6: 623-647.
Ravasi & Schultz (2006) “Responding to Organizational Identity Threats: Exploring the role of org culture,” AMJ 49:433-458.
Fiol, Pratt, & O’Connor, (2009), “Managing intractable identity conflicts,” AMR, 34: 32-55.
Supplementary Readings on Identity and Culture
Ouchi (1977) "Relationships between Organizational Structure and Control," ASQ, 22: 95-113.
Kunda (1992) “Engineering Culture.” Philadelphia: Temple Univ. Press, Chpts 1&6, pp. 1-25 and 217-227
Trice & Beyer (1993) “The Cultures of Work Organizations,” Englewood Cliffs, NJ: Prentice Hall.
Barker (1993) “Tightening the iron cage: Concertive control in self-managing teams,” ASQ, 38: 408-437.
Rao, H. 1994. The social construction of reputation: Certification contests, legitimation, and the survival of organizations: 1895-1912. SMJ, 15:29-44
Martin (2002) Organizational Culture: Mapping the terrain. Thousand Oaks, CA: Sage.
Corley, K.G. and D. A. Gioia, 2004. Identity ambiguity and change in the wake of a corporate spin-off. Administrative Science Quarterly, 49(2) 173-208.
Gioia, D. A. and J.B. Thomas. 1996. Identity, image, and issue interpretation: Sensemaking during strategic change in academia. Administrative Science Quarterly, 41(3) 370-403.
Benjamin, B.A., and Podolny, J.M. 1999. Status, quality, and social order in the California wine industry, 1981-1991. Administrative Science Quarterly, 44(3): 563-589.
Porac, J.G., J. Wade, and T.G. Pollock. 1999. Industry categories and the politics of the comparable firm in CEO compensation. Administrative Science Quarterly, 44(1) 112-144.
Gioia, D.A., M. Schultz, K.G. Corley, 2000. Organizational identity, image, and adaptive instability. Academy of Management Review 25 (1) 63-81.
Fiol, C.M. 2002. Capitalizing on paradox: The role of language in transforming organizational identities. Organization Science 13(6) 653-666.
Glynn, M.A., and R. Abzug, 2002. Institutionalizing identity: Symbolic isomorphism and organizational names. Academy of Management Journal, 45(1) 267-280
Rindova, V.P., Williamson, I.O., Petkova, A.P., & Sever, J.M. 2005. Being good or being known: An empirical investigation of the dimensions, antecedents and consequences of organizational reputation. AMJ, 48: 1033-1049.
Pratt, Rockmann & Kaufmann, (2006) “Constructing professional identity: The role of work and identity learning cycles in the customization of identity among medical residents,” AMJ, 49:235-262.
Wade, Porac, Pollock, & Graffin, 2006. The burden of celebrity: The impact of CEO certification contests on CEO pay and performance. Academy of management Journal, 49: 643-660.
Brown, T.J. , P.A. Dacin, M.G. Pratt, D.A. Whetten, 2006. Identity, intended image, construed image, and reputation: An interdisciplinary framework and suggested terminology. Journal of the Academy of Marketing Science 34(2) 99-106
Benner, MJ, 2007. The incumbent discount: Stock market categories and incumbent response to radical technological change. Academy of Management Review, 32(3) 703-720
King, B.G. and D.A. Whetten, 2008. Rethinking the relationship between reputation and legitimacy: A social actor conceptualization. Corporate Reputation Review, 11(3): 192-207.
Tripsas, M. 2009. Technology, identity, and inertia through the lens of “The Digital Photography Company” Organization Science, 20(2) 441-460.
Weber & Dacin (2011), “The cultural construction of organizational life: Introduction to the special issue,” Org. Sci. 22:287-298.
Srivastava & Banaji (2011). “Culture, cognition and collaborative networks in organizations,” ASR 76:207-233.
Supplementary Readings on Conflict
Simel (1907) “Conflict and the web of group affiliations,”
Coser (1957) "Social Conflict and the Theory of Social Change," British Journal of Sociology, VIII, 3.
Dahrendorf (1959) “Social Structure, Group Interests, and Conflict Groups” and Social Change” in Class and Class Conflict in Industrial Society. Stanford: Stanford University Press, 157-318.
Edwards (1979) “Contested Terrain,” NY: Basic Books.
Burawoy (1979) “Manufacturing Consent,” Chapters 1-2, pp. 3-30.
Bartunek (1993) "Multiple Cognitions & Conflicts..." Chap. 15 in Murningham book: 322-349.
Alvesson & Deetz (1996) "Critical Theory and Postmodernism Approaches to Organizational Studies," chapter 1.7 in Clegg, Hardy, & Nord, "Handbook of Organization Studies," London: Sage, pp. 191-217.
Jermier (1998) "Introduction: Critical Perspectives on Organizational Control," ASQ, 43: 235-256.
Calas & Smircich (1999) “Past Postmodernism? Reflections and Tentative Directions," AMR, 24, 4: 649-671.