Key Benefits

• High medical coverage

• COVID-19 extension *NEW
  Includes medical coverage of up to RM450,000, emergency medical evacuation and repatriation of mortal remains, daily hospital income, and travel cancellation or curtailment

• 24 /7 worldwide emergency assistance Chubb Assistance emergency helpline +603 7628 3703

• Covers acts of terrorism, hijacking, and natural disasters

• Covers both leisure & business trips

• Available in a single and an annual plan

• Golf benefits available for golfers *add-on benefit

Product Disclosure Sheet(Lembaran Pendedahan Produk) 产品披露表 

Process your claims as fast as possible(Proses tuntutan anda secepat mungkin) 尽快处理您的索赔 

Download Claim Forms(Muat Turun Borang Tuntutan)下载理赔表格 

In respect of medical claims (including travel cancellation) you should submit claims to your private health provider prior to lodgement with Chubb Travel Insure.

For Travel or Baggage delays, a report must be obtained from the airline or carriers representative involved confirming the flight number, delay period and reason for the delay.

Immediately (within 24 hours) report any checked-in baggage loss or damage to airline or the carrier involved and submit a claim to them. In some instances they may be responsible for the loss. Please also obtain a loss Baggage Report from the Airline Representative.

Report any other baggage loss or damage or theft to the local authority/police and retain the police report for your records to submit with claim form.

All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.

For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

1. All claims need to be submitted to us within 30 days of the date of incident giving rise to a claim.

2. Download the Claim Form and complete ALL relevant sections in full.

3. Collate and attach your proof of loss documentation. An outline of the required proof of loss documentation is below.

4. Failing to provide the required details & documentation will result in us needing to contact you for clarification and delay the assessment of claim.

5. For prompt assessment of your claim, submit form and supporting documentation by emailing to A&ClaimsConnect.MY@Chubb.com. Alternatively you can submit your claim via post.

6. Should you have any query including a status update please contact our Claims at travel.my@chubb.com remembering to quote your policy number.

Supporting documents and proof of loss

All claims are required to be submitted with the following supporting documents:

• Completed Claim Form

• Proof of Travel (air ticket / e-ticket, boarding pass)

In addition to these the following additional supporting documents are required based on the type of claim you are submitting:

Benefit Being Claimed For

Proof of Loss Document

Personal Accident: Accidental Death

• Copy of death certificate & copy of coroner's dispositions and finding (if applicable)

Personal Accident: Permanent Total Disablement or

Personal Accident: Loss of Limbs or eyes

• Medical practitioner's statement

Child Education Fund

• Copy of birth certificate

Medical Expenses

• Medical report; and

• Proof of cost (e.g. doctor’s invoice/receipt)

Compassionate Visit or

Child Guard

• Medical report or in the event of death a copy of death certificate

Daily Hospital Income

• Medical report; and

• Hospital bill

Trip Cancellation or

Trip Curtailment or

Travel Disruption

• Any documentation that supports the unforeseen circumstances that led to the cancellation, curtailment or disruption (e.g. a Medical Report)

Travel Delay or

Travel Misconnection or

Travel Re-route or

Flight Overbooked or

Missed Departure

• Notification from the airline or transport carrier confirming reason for the delay; and

• Proof of additional expenses

Baggage Delay

• Airline baggage irregularity report or similar confirming delay; and

• Proof of additional expenses

Loss or Damage of Personal Property & Baggage or

Portable Computer or

Personal Money or

Travel Documents

• Any document that demonstrates proof of ownership; and

• Any document that adequately supports the amount claimed (replacement invoices or repair quotes); and in the event of theft; and

• A Police Report

Loss of Credit Card

• A Police Report; and

• Credit Card statement that identifies the fraudulent transactions; and

• Any correspondence you have received from your card issuer in relation to the fraudulent transactions

Personal Liability

• Letter or Demand of a claim made against you

Hijack Inconvenience

• Letter from Airlines company and Police Report

Emergency Mobile Phone Charges

• Itemized statement of charges.

Golf Benefits (Hole - In – One)

• “Hole-In-One” certificate and receipt of hospitality (hospitality expenses should be incurred at the golf club house).

Loss of Golf Equipment

• Any document that demonstrates proof of ownership, and any document that adequately supports the amount claimed

• Police Report

Unused Green Fees

• Any document that shows proof of ill-ness

• Medical Report

• Evidence of the pre-paid expenses (Receipt of Green Fees)

Pet Care

• Letter from airline confirming the flight delay

• Invoice/Bill with details of charges

• Boarding form from Pet Boarding facility.

Home Contents Benefit

• A Police Report

Liberty Travel Star -   Travel Insurance                   

PDS  (BM)          POLICY WORDING (BM) Proposal Form (BM)