Conversations

The Global Conversations Dashboard serves as the central command hub for monitoring, analyzing, and reviewing all interactions across your entire AI workforce. Located on the main top navigation menu, this view aggregates real-time and historical chat threads from all active AI agents—including Customer Support, Shopping Assistant, and Growth Agents.

1. Overview & Multi-Agent Intelligence

The Conversation dashboard provides real-time visibility into customer interactions, regardless of which agent initiated or handled the conversation. A single conversation thread can involve multiple agents across its lifecycle, with each individual AI response tagged accordingly.

Key Capabilities

• Global Aggregation: View and track all inbound and outbound customer conversations across every integrated channel in one unified list.

• Real-time Live Toggle (Live only): Switch on the Live only toggle at the top right to filter for active, ongoing conversations as they happen.

• Search & Advanced Filtering: Search threads by keyword or use the Filters menu to isolate conversations based on specific parameters like channels, sentiment, intents, or date ranges.

• Data Export (Export): Export conversation logs and associated metadata for offline auditing, compliance reporting, or analytical reviews.

2. Conversation Table Breakdown

The main conversation table provides detailed metadata for every customer interaction at a glance:

A. Conversation Title & Snippet

• Title & Message Preview: Displays the initial query or main topic along with a short preview of the AI's latest response snippet.

• Sentiment Indicator: Features real-time AI sentiment analysis tagged directly under the snippet, indicating the user's emotional state (e.g., 😊 Happy, 😐 Neutral, or 😠 Frustrated).

B. Campaign Name

Shows the specific campaign that triggered or originated the conversation thread (e.g., Order Created, Abandoned Cart WhatsApp, or Broadcast Sale). Displays a dash (-) for organic, non-campaign interactions.

C. Location

Displays the geographic origin of the customer based on IP address or profile location data (e.g., India, Delhi, India).

D. Topics

Displays AI-generated topic tags that automatically categorize the core subjects discussed during the interaction (e.g., Products, Tops, Returns, Shopping, Pants, Clothing, Order, Help).

E. Intent

Categorizes the customer's primary underlying objective using color-coded badges:

• 🟧 Sales: High-intent product inquiries, recommendation requests, or shopping questions.

• 🟦 Support: Order status checks, return requests, help tickets, or technical issues.

F. Channel

Identifies the communication channel where the conversation is taking place (e.g., WhatsApp, Admin Portal / Web Widget, AI Voice Call, or SMS).

G. Date & Time

Logs the exact timestamp of the most recent message exchanged in the conversation thread (e.g., 13 Aug, 2026 at 06:29 pm).

H. Action Controls

Each conversation entry includes action buttons on the far right for further operational handling:

• 📄 View Details / Logs: Open the detailed chat transcript, complete message history, and raw system metadata logs.

• ↗️ Open Full Conversation: Expand the conversation thread into the active chat workspace for deeper inspection or Human Takeover intervention.

3. Pagination & Display Controls

• Rows Per Page: Adjust the table view density using the page selector dropdown at the bottom left (e.g., set to 10 / page, 20 / page, or 50 / page).

• Page Navigation: Navigate through archived historical conversations using the page controls at the bottom right.