Embedded Files
Introduction
Introduction
The Knowlarity channel allows you to connect your Exei AI Voice Agent to phone numbers using Knowlarity’s cloud telephony platform.
With this integration, users can call your business number and interact with the AI agent in real time. Exei uses Knowlarity to handle call routing, while the AI agent manages the conversation.
What the Knowlarity Channel Supports
Using the Knowlarity integration, you can:
Connect business phone numbers
Handle inbound calls using an AI Voice Agent
Enable real-time speech-to-text and text-to-speech
Support natural conversations with interruption handling
Track all calls in Exei’s Conversations module
Use feedback, Instant Retrain, and Human Takeover
This setup is ideal for support lines, sales calls, and automated inbound call handling.
Prerequisites
Prerequisites
Before setting up Knowlarity:
You must have an active AI agent in Exei
You must have a Knowlarity account
You must have an active number configured in Knowlarity
You must have access to manage call flows in Knowlarity
Step-by-Step Knowlarity Connection Setup
Step-by-Step Knowlarity Connection Setup
Follow the steps below to connect Knowlarity with Exei.
Step 1: Create a Knowlarity Account
Step 1: Create a Knowlarity Account
Go to the Knowlarity website
Sign up or log in to your account
Complete account verification
Once set up, you can access the Knowlarity dashboard.
Step 2: Purchase or Configure a Number
Step 2: Purchase or Configure a Number
Log in to the Knowlarity Dashboard
Navigate to Numbers / DID Management
Purchase or configure a phone number
Ensure the number is active
This number will be used for inbound AI-powered calls.
Step 3: Configure Call Flow
Go to Call Flow / IVR Settings in Knowlarity
Create or edit an inbound call flow
Set the routing to a webhook or external endpoint
Step 4: Add Exei Endpoint
In Exei, you will be provided with a Voice Endpoint URL.
Copy the endpoint from Channels → Voice / Knowlarity
Paste this URL into the Knowlarity call flow configuration
Save the configuration
This allows Knowlarity to route incoming calls to Exei.
How Calls Work After Setup
How Calls Work After Setup
Once configured:
A user calls your Knowlarity number
Knowlarity routes the call to Exei via the configured endpoint
The AI Voice Agent answers the call
The conversation happens in real time
Call transcripts and events are logged in Exei
The user experiences a natural phone-based conversation.
Voice Configuration Used for Calls
The AI Voice Agent follows the voice settings configured in Exei:
Language
Accent
These settings are managed under Channels → Voice and apply automatically.
Conversations & Tracking
All Knowlarity calls:
Appear in the Conversations section
Include full transcripts
Support feedback and Instant Retrain
Can be handled using Human Takeover
Are included in Insights (based on plan availability)
Knowlarity calls are treated the same as other voice channels.
Page updated
Report abuse