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Introduction
Introduction
This guide explains the subscription plans available in Exei, how usage is measured at the organization level, and how billing works for different types of accounts.
Billing and payments in Exei may vary depending on how your account was created, especially for Shopify-based stores using Shopping Agents.
Exei Subscription Plans Overview
Exei Subscription Plans Overview
Exei offers multiple subscription plans designed to support businesses at different stages.
The available plans are:
Starter
Standard
Professional
Enterprise
Each plan includes a different set of features, usage limits, and supported channels.
Subscription Plans
Subscription Plans
The Subscription Plans section shows the plans available to your organization.
From here, you can:
View available plans such as Starter, Standard, Professional, and Enterprise.
Understand feature availability by plan.
Contact the Exei team for plan upgrades or custom requirements.
Free Trial
Free Trial
New organizations start with a 14-day free trial.
During the trial:
You can create your own AI agent.
Test core features such as training, conversations, automation and voice Agent.
Explore supported channels.
No payment is required.
The trial allows you to evaluate Exei before selecting a paid plan.
Starter Plan
Starter Plan
The Starter plan is ideal for small teams or businesses getting started with AI agents.
This plan includes:
1 AI agent
Monthly 5000 message allowance.
125 Voice Minutes.
Website and WhatsApp chat widget.
Product & Service Recommendations.
WordPress integration.
AI Actions (Lead Capturing, Appointment Scheduling & Generating Service Tickets).
Conversation Insights.
It is suited for basic customer support and simple automation use cases.
Standard Plan
Standard Plan
The Standard plan is designed for growing teams that need more automation and channels.
This plan includes:
2 AI agent
Monthly 21000 message allowance.
525 Voice Minutes.
WordPress Plugin (Chat Agent), WhatsApp (Chat), Chat APIs, Website SDK (Voice Agent), Voice APIs and VOIP (Toll Free Number)
Product & Service Recommendations.
AI Actions (Lead Capturing, Appointment Scheduling & Generating Service Tickets and Custom Bring Your Own APIs - BYOA)
Conversation Insights.
It is suitable for businesses with increasing customer engagement needs.
Professional Plan
Professional Plan
The Professional plan supports advanced use cases and higher volumes.
This plan includes:
4 AI agent
Monthly 50000 message allowance.
1400 Voice Minutes.
WordPress Plugin (Chat Agent), WhatsApp (Chat), Chat APIs, Website SDK (Voice Agent), Voice APIs and VOIP (Toll Free Number)
Product & Service Recommendations.
Human Takeover
Advanced analytics and insights
API and SDK-based deployments
This plan is ideal for ecommerce brands, high-traffic websites, and support-heavy operations.
Enterprise Plan
Enterprise Plan
The Enterprise plan is fully customizable and designed for large organizations.
It includes:
Tailored to Your Messaging Needs
Flexible Number of Agents
Access to all channels and features
White labeling options
Custom integrations
Flexible deployment models
Enterprise plans are tailored based on specific business requirements.
How Billing Works in Exei
How Billing Works in Exei
Billing in Exei depends on how your account was created and whether your AI agents are connected to a Shopify store.
Billing for Shopify-Based Shopping Agents
Billing for Shopify-Based Shopping Agents
If your Exei account was created through Shopify and you are using Shopping Assistant agents, billing is handled directly by Shopify.
In this case:
Plan selection is done inside Exei.
After selecting a plan, you are redirected to the Shopify app checkout.
Payments are managed entirely by Shopify.
Charges appear on your Shopify billing statement.
This applies only to organizations connected to a Shopify store.
Billing for Non-Shopify Accounts
Billing for Non-Shopify Accounts
For organizations that are not created through Shopify:
Subscription plans are visible in the Exei dashboard.
Payments are currently managed by the team, you will get a payment link when you contact them.
Plan upgrades or changes require contacting the Exei team.
Once a payment gateway is enabled, self-serve billing will be available for these accounts.
Viewing Your Current Plan
Viewing Your Current Plan
You can view your active plan from the Subscription Plans section at the organization level.
This section shows:
Your current plan
Available upgrades
Feature access based on your plan
Usage Metrics
Usage Metrics
Usage Metrics provide visibility into how your organization is consuming Exei resources.
At the organization level, you can track:
Number of AI agent messages used.
Voice minutes consumed.
Characters used for training all the AI agents across your organization.
Total AI Agents Created.
Total Channels Implemented.
These metrics help you understand usage patterns and plan scaling or upgrades as needed.
Usage Limits and Scaling
Usage Limits and Scaling
As you approach plan limits:
Usage metrics update in near real time
You can plan upgrades proactively
Enterprise plans allow custom limits
Regularly reviewing usage helps avoid disruptions.
Best Practices for Managing Usage
Best Practices for Managing Usage
Monitor usage metrics regularly.
Avoid training agents with unnecessary or duplicate data.
Use AI Actions efficiently.
Choose a plan aligned with your traffic and engagement volume.
What’s Next?
What’s Next?
Once you understand plans, billing, and usage, the next step is managing access for your team.
Next User Guide: Team & User Roles
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