Wordpress

Introduction

The WordPress channel allows you to deploy your AI agent on a WordPress website using the Exei WordPress Plugin.

By installing the plugin and adding a WordPress API key, businesses can quickly connect their website to Exei and make the AI agent live—without embedding code, writing JavaScript, or modifying website files.

What the WordPress Channel Supports

Using the WordPress channel, you can:

Deploy your AI agent on a WordPress website using the Exei plugin
Connect the agent using a secure API key
Customize the agent’s look and feel from Exei
Enable chat and voice interactions (if configured)
Track all conversations in Exei’s unified Conversations inbox

All configuration is managed from the Exei dashboard.

Prerequisites

Before deploying on WordPress:

You must have an active AI agent in Exei
You must have access to install plugins on your WordPress site
The Website channel must be enabled for the agent

No manual code changes are required.

Installing the Exei WordPress Plugin

To install the plugin:

Log in to your WordPress Admin Dashboard
Go to Plugins → Add New
Search for Exei
Install and activate the Exei Plugin

Once activated, the plugin is ready to be connected to your Exei agent.

Getting the WordPress API Key

To connect your WordPress site with Exei:

Open your AI agent in Exei
Go to Channels → Website → WordPress
Copy the WordPress API Key

This API key is unique to your agent and website.

Connecting the Agent to WordPress

To add the agent to your WordPress website:

Open the Exei Plugin settings in WordPress
Paste the WordPress API Key
Save the settings

Once the API key is added, the AI agent is automatically deployed on your website.

No embed code or iframe is required.

Customizing the Agent on WordPress

You can customize how the AI agent looks and behaves directly from Exei.

To customize the agent:

Open your AI agent in Exei
Go to Channels → Website
Open the Customize section

From here, you can configure:

Widget colors and theme
Agent name and greeting message
Chat button appearance
Branding elements

All changes are reflected automatically on your WordPress website.

Voice Support on WordPress

If voice is enabled for your agent:

Voice interactions work on the WordPress website
Language and accent are configured under Channels → Voice
Voice conversations are logged with full transcripts

Voice behavior is consistent with other website deployments.

Conversations & Tracking

All conversations from the WordPress website:

Appear in the Conversations section
Include full message history and analytics
Support feedback and Instant Retrain
Can be handled using Human Takeover
Are included in Insights (based on plan availability)

There is no difference in tracking between WordPress and other channels.

Plugin Updates (Important)

Enable auto-updates for the Exei WordPress plugin.

Keeping auto-update enabled ensures:

New features are applied automatically
Bug fixes are reflected on your website
Compatibility with platform updates is maintained

This helps avoid manual maintenance and ensures a stable experience.

Best Practices for WordPress Deployment

Enable auto-updates for the Exei plugin
Test the agent in the Playground before going live
Customize the agent to match your brand
Monitor conversations after deployment
Use Instant Retrain to continuously improve responses

Common Mistakes to Avoid

Forgetting to add the WordPress API key
Disabling plugin auto-updates
Customizing the widget directly in WordPress instead of Exei
Not testing the agent after setup

All customization should be done from the Exei dashboard.

Troubleshooting Tips

If the agent does not appear:

Confirm the plugin is installed and activated
Verify the correct WordPress API key is added
Check that auto-updates are enabled
Clear WordPress and browser cache
Ensure the Website channel is enabled in Exei

What’s Next?

Once your agent is live on WordPress, the next step is monitoring and optimization.

Recommended next guides:

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