Website SDK

Introduction

The Website SDK (iframe) allows you to embed your AI agent on any website using a simple iframe code.

This method is designed for teams that want a straightforward, reliable way to place the AI agent inside a specific section of a webpage—without using JavaScript SDKs, frontend frameworks, or backend configuration.

By adding the iframe code to your website, the AI agent becomes instantly available to users.

What the Website SDK (iframe) Does

Using the Website SDK (iframe), you can:

• Embed an AI agent on any website using iframe code

• Control exactly where the agent appears on the page

• Deploy the agent without JavaScript or backend setup

• Support chat and voice interactions (if voice is enabled)

• Route all conversations into Exei’s unified Conversations inbox

The SDK uses the same AI agent, training data, persona settings, and actions configured in Exei.

How the Website SDK (iframe) Works

The Website SDK uses an iframe to load the AI agent.

The flow works as follows:

1. Exei generates an iframe embed code for your AI agent

2. You paste the iframe code into your website’s HTML

3. The AI agent loads inside the iframe

4. Users can start interacting immediately

No additional configuration is required.

Where to Find the iframe Embed Code

To access the Website SDK iframe code:

1. Open your AI agent from My Agents

2. Go to Channels

3. Select Website

4. Copy the iframe embed code

This iframe code is unique to your AI agent and organization.

Adding the iframe to Your Website

To embed the agent using the Website SDK:

1. Open your website’s HTML or CMS editor

2. Paste the iframe code where you want the agent to appear

3. Save and publish your website

Once published, the AI agent becomes live immediately.

Supported Platforms and Use Cases

The Website SDK (iframe) works on any platform that supports HTML iframes, including:

• Static websites

• CMS platforms

• Custom web applications

• Landing pages

• Internal tools or dashboards

No platform-specific dependencies are required.

Voice Support in Website SDK

If voice is enabled for your AI agent:

• Voice interactions work inside the iframe

• Language and accent are configured under Channels → Voice

• Voice conversations are logged with full transcripts

Voice behavior is consistent with other channels such as website chat and VoIP.

Conversations & Tracking

All conversations created through the Website SDK (iframe):

• Appear in the Conversations section

• Include full message history and transcripts

• Support feedback and Instant Retrain

• Can be handled using Human Takeover

• Are included in Insights (based on plan availability)

There is no difference in tracking or visibility compared to other channels.

Security and Isolation

The iframe-based SDK:

• Runs in an isolated iframe environment

• Does not require access to your website’s internal code

• Uses secure communication with Exei servers

This makes it safe to embed on both public and internal websites.

When to Use Website SDK (iframe)

Use the Website SDK (iframe) when:

• You want fixed placement within a page layout

• You are working with static sites or CMS platforms

• JavaScript execution is limited or restricted

• You want the simplest possible website integration

Best Practices for Website SDK (iframe)

• Test the agent in the Playground before embedding

• Place the iframe in a visible and accessible section of the page

• Customize the agent greeting before going live

• Monitor early conversations after deployment

• Use Instant Retrain to quickly fix gaps in responses

Common Mistakes to Avoid

• Embedding the iframe in hidden or restricted sections

• Publishing without testing the agent first

• Forgetting to review conversations after launch

All iframe-based conversations are treated like standard website conversations.

What’s Next?

Once your agent is live using the Website SDK, the next step is monitoring and improving performance.

Recommended next guides:

• Conversations & Human Takeover

• Instant Retrain & Feedback