Welcome to Exei

Introduction

Exei provides pre-built AI agents for ecommerce brands that want to sell, support customers, and bring them back for their next purchase, without adding a separate tool for every part of the customer journey.

Our specialised AI agents can help shoppers find products, answer questions, track orders, recover abandoned carts, and stay engaged after a purchase. They work across Shopify, WhatsApp, web, Instagram, Messenger, and voice so that ecommerce teams can manage more customer conversations from one place.

With Exei, teams can scale conversations, automate routine tasks, and deliver consistent, human-like experiences without writing code.

What is Exei?

Our three AI Agents are built for Every Stage of the e-commerce and D2C buyer journey. With Exei, give your customers the right AI agent to resolve their issues:

• Shopping Assistant: Helps customers find the right products, compare options, and make purchase decisions.

• Customer Service Agent: Handles questions, order updates, returns, and other routine support requests.

• Growth Agent: Brings back customers through cart recovery, win-back campaigns, reorder reminders, loyalty messages, and other repeat-purchase activities.

The three agents work with shared customer information, giving brands a connected view of the customer journey before, during, and after a purchase. Our agents take real-time actions through APIs, allowing businesses to connect Exei with their existing systems and workflows. 

Exei AI Agents for Ecommerce and Shopify

Shopping Assistant

The Shopping Assistant works like a product guide on your store. It uses your live catalogue to answer questions and recommend products based on what a customer is looking for. It can:

• Answer questions about products.

• Compare products and variants.

• Help with size, fit, and use-case questions.

• Recommend relevant products.

• Suggest upsells and cross-sells.

• Take shoppers from product discovery through to checkout.

Rather than following a fixed set of chatbot replies, it lets customers ask questions and explore products through a more natural conversation.

Customer Service Agent

The Customer Service Agent takes care of the everyday questions that make up a large part of ecommerce support. Customers can use it for:

• Order tracking and WISMO queries.

• Delivery updates and alerts.

• Product and policy questions.

• Returns and refunds.

• Order changes.

• COD-related requests.

• FAQs and other routine support.

By taking care of these repetitive conversations, the agent gives support teams more time to deal with cases that need human attention.

Growth Agent

The Growth Agent focuses on getting more value from existing customers. It can be used for:

• Abandoned-cart recovery.

• Win-back campaigns.

• Reorder reminders.

• Loyalty messages.

• Seasonal promotions.

• Upselling and cross-selling.

• Post-purchase engagement.

• Campaigns based on previous purchases.

The idea is simple: keep the conversation going after the first purchase and give customers a reason to come back.

WhatsApp Automation and Marketing

For many ecommerce brands, WhatsApp is already a major customer channel. Exei brings support, sales, marketing, and retention into the same channel.

• WhatsApp Broadcast: Send promotions, updates, and other messages to selected customer groups.

• WhatsApp Bulk Messages: Reach larger customer groups through high-volume campaigns.

• WhatsApp Automation: Send order confirmations, shipping updates, abandoned-cart reminders, and other messages based on customer activity.

• WhatsApp AI Agent: Let customers ask questions, browse products, get recommendations, and shop through WhatsApp.

Omnichannel Integrations

Customers move between channels throughout the buying journey, and Exei is built to work across those conversations.

• AI Voice Agent: Handles inbound and outbound calls for support, order tracking, COD confirmation, cart recovery, and campaigns, including conversations in regional languages.

• Shopify AI Agent: Connects with Shopify product, inventory, customer, and order data. Brands can install Exei from the Shopify App Store, train the agent on their catalogue, customise its appearance and tone, and enable it through the Shopify Theme Editor.

• Instagram AI Agent: Responds to customer DMs and story mentions and can turn product-related conversations into sales opportunities.

• Messenger AI Agent: Handles FAQs and customer conversations on Facebook Messenger.

• Website AI Agent: Answers visitor questions, helps shoppers find products, and supports them while they browse the store.

Exei can also connect with platforms such as Salesforce, Gmail, Slack, Zoho CRM, HubSpot, Zendesk, Freshdesk, and Google Sheets. Custom integrations can be set up when a business needs to connect other systems.

How Exei Works?

Getting started with Exei does not require a complicated technical setup.

1. Connect: Add your product catalogue, store data, and business policies.

2. Configure: Pick the agent you need and set its tone, behaviour, and workflows.

3. Deploy: Launch it across Shopify, web, WhatsApp, Instagram, or voice.

Exei says brands can go live within five days, depending on the setup and integrations involved.

Once the agents are live, teams can review conversations, track performance, manage access, and step in whenever a conversation needs a human.

Who is Exei For?

Exei is designed for:

• Ecommerce and D2C brands.

• Shopify and Shopify Plus stores.

• Retail businesses.

• Consumer electronics brands.

• Fashion, beauty, and lifestyle brands.

• Businesses selling through WhatsApp, web, social, or voice.

• Brands looking to reduce support workload and increase repeat sales.

It is particularly useful for businesses that want product discovery, customer service, cart recovery, and retention to work together instead of being managed through separate tools.

Getting Started

Getting started with Exei involves a few basic steps:

1. Install Exei from the Shopify App Store or connect your e-commerce setup.

2. Add your product catalogue, store data, and business policies.

3. Choose the AI agent you want to use.

4. Set its name, logo, tone, colour, and behaviour.

5. Enable it on your store or preferred customer channels.

6. Review conversations and make changes as you learn what works best for your customers.

No coding is needed to launch the core ecommerce agents. Brands with more specific requirements can also set up advanced workflows and custom integrations.

What’s Next?

This guide gave you an overview of Exei and its focus on ecommerce and conversational product recommendation.

Next, you can explore:

• Onboarding and Organization Setup

• Creating a Shopping Assistant for Shopify