Welcome to Exei

Introduction

Exei is a no-code AI Agent platform that helps businesses automate customer service, internal support, and ecommerce workflows using intelligent AI agents.

Exei is especially well suited for ecommerce brands, where AI agents act as Shopping Assistants that help customers discover products, answer buying questions, and make confident purchase decisions. These agents work across chat and voice channels and are available around the clock.

With Exei, teams can scale conversations, automate routine tasks, and deliver consistent, human-like experiences without writing code.

What is Exei?

Exei allows organizations to build, train, deploy, and manage AI agents that can interact with users across multiple channels.

These AI agents can:

• Answer questions using your business and product data.

• Recommend products and assist customers during purchase decisions.

• Automate common workflows such as lead capture, appointment booking, generating service tickets and  providing real time order status.

• Perform real-time actions using APIs.

• Escalate conversations to human agents when needed.

All of this is managed through an intuitive, self-service interface designed for business teams.

Exei for Ecommerce and Shopify

Exei is built with a strong focus on ecommerce, especially for Shopify-based businesses that want to offer product recommendations through conversational experiences.

AI Shopping Assistants for Ecommerce

With Exei, ecommerce brands can create AI Shopping Assistants that:

• Recommend products based on what customers are looking for.

• Answer product-related questions instantly.

• Guide users through the buying journey.

• Reduce drop-offs and support tickets.

• Improve conversions and average order value.

These assistants behave like knowledgeable store associates rather than scripted chatbots.

AI-Powered Product Recommendation

Exei’s ecommerce agents go beyond answering basic questions.

They are designed to understand customer intent through conversation and recommend products accordingly. They can help customers compare options, clarify availability, and handle common pre- and post-purchase queries such as order or shipment status.

This makes Exei a strong fit for conversational commerce and AI-driven shopping experiences.

How Exei Works?

Exei is structured around two main levels.

Organization Level

The Organization level is where your company setup and access control are managed.

At this level, you can:

• Set up organization details.

• Track overall usage such as messages, voice minutes, and training data.

• View and manage subscription plans.

• Invite team members and assign roles.

• Control access across agents.

The first user who signs up becomes the Super Admin for the organization.

Agent Level

The Agent level is where individual AI agents are created and managed.

At this level, you can:

• Create AI agents for customer service, employee support, or shopping assistance.

• Define the agent’s personality and tone.

• Train agents using websites, documents, and product catalogs.

• Deploy agents across ecommerce and support channels.

• Monitor conversations and performance.

• Configure automation and AI actions.

Each agent works independently while remaining part of the same organization.

What Can You Build with Exei?

Exei supports multiple AI agent roles, including:

• Customer Service agents to handle support queries and FAQs.

• Employee Support agents to assist internal teams.

• Shopping Assistant agents to recommend products and drive ecommerce growth.

Each role can be customized based on your business needs.

Who is Exei For?

Exei is designed for:

• Ecommerce and D2C brands, especially Shopify stores.

• SaaS companies.

• Healthcare and finance organizations.

• Education, travel, and logistics businesses.

• Professional services teams.

Any business that relies on customer conversations or product discovery can benefit from Exei.

Getting Started

Getting started with Exei is straightforward.

1. Sign up your organization.

2. Create your first AI agent.

3. Choose the Shopping Assistant role if you are an ecommerce business.

4. Train the agent using your website and product catalog.

5. Deploy the agent on your Shopify store or other channels.

No technical or coding knowledge is required.

What’s Next?

This guide gave you an overview of Exei and its focus on ecommerce and conversational product recommendation.

Next, you can explore:

• Onboarding and Organization Setup

• Creating a Shopping Assistant for Shopify