Invoicing and change of contact information/ payment data

Invoicing is in the form of self billing,  which means that Wolt creates invoices instead of the courier partner and then sends a copy of them to the courier partner by email. Issuing individual invoices by the partner courier is not possible.

The courier partner will check the invoice after receiving it by email and in case of any discrepancy, contact Wolt via the email address partnerslovakia@wolt.com.

Invoices for the last closed payment period are sent to the courier partner around the payment dates (25th and 10th).

The data on the invoice is based directly on the billing data filled in during registration, and the courier partner  is fully responsible for the data given to Wolt during the registration process. The courier partner is obliged to notify Wolt of any change in the  billing data sufficiently in advance via this link.

All the changes regarding contract information and invoicing have to be reported ahead so that these changes could be processed according to the table below.

⚠️ ATTENTION, important information :

• In case of changing cooperation type or cooperation information, your courier profile will be paused on 1st or 16th day of the month. During the next day we will sent you new contract to be signed. This change will enter the system within 1-3 days and subsequently your profile will be automatically activated. 

• It is not necessary to fill in the form repeatedly. 

• To fill in the form you have to know your courier ID. You can find your courier ID in the courier partner app within the Finance section or you can contact support via app. 

• If you are sending more than just one change request, inform us which of those we should process.