Compensations 

Total fee for each task automatically includes capability fee for the size and the weight of the order. Since all capability fees are calculated by our internal system, the fee offered to you will include these fees automatically and you will see the total offered fee in your earnings afterwards. 

If the address of the customer differs from the location of the pin in the application by more than 500 meters according to the estimated route distance and therfore the courier partner needs to travel an extra distance that is not included in the total fee for the order. The courier partner can request acompensation for any distance over 500 meters which is calculated: 0,05€/ 100 meters according to the estimated route distance.

• To be eligible for this compensation, the courier partner must request the compensation via SUPPORT chat in the application before the order is delivered. 

• It is always necessary to inform the support team in advance, because there may be cases where the customer requests delivery to an address that differs by 7km, in which case we would not deliver to this address of the customer. The support decides on this case-by-case basis.

⚠️Attention: If the courier partner does not inform the support about this request and goes to deliver the order to another address, the compensation will not be granted. 

The courier partner can apply for a compensation for a rejected order in case they are alredy on the way to the venue or are already in the venue. 

• For a distance up to 2km according to the estimated route distance = 1€

• For a distance over 2km, the compensation is evaluated according to the rules of misplaced pin

In the case that the customer doesnt pick-up the order within the first delivery and the support agrees with the courier partner to keep the order for some time and if there will be another attempt for re-delivery based on the fact that the customer will contact us, the courier partner will be compensated according to  the misplaced pin rule.  

 During pick up, when an order is +3 minutes late at the venue, the offered task fee will now automatically be corrected. The new amount will show in your finance tab right after drop-off. 

In case that the customer doesnot take the cash order, the order will stay with the courier partner whilst other ordera are being delivered. Subsequently, if the customer requests a re-delivery, the extra distance will be compensated as for the misplaced pin rule. 

The distance will be calculated from the place where the courier partner starts delivering the order to the address of the customer by estimated route distance. 

If the courier partner waits at the customer´s address with a cash order for longer than 25 minutes because the customer does not have enough cash, the courier partner can apply for compensation in the amount of €2. 

The compensation is only valid for the wait caused by the customer.