Earnings

Amount of earnings in the application📲

• In the application you see your gross earnings. The nett amount of your earnings depends on the type of collaboration you have (freelance, company, fleet). 

• If you are collaboriating via a fleet partner, a fleet partner receives your earnings and deducts the agreed % of fees which were defined in the signed contract between you as a courier partner and the fleet.

All the important information regarding the earning model can be found on this link. 

The customer can give you a tip directly through the application or in cash at the place of delivery of the order. The best courier partners know that good service leads to higher tips!

Gradually, we will be rolling out enhancements that will enable faster dispatch of courier earnings to partner couriers working as freelancers and one-person-companies.

Here are some Q&A that can help you better understand this new feature.

My IBAN was on the original invoice, why it is no longer there?

The IBAN is not a mandatory detail on the invoice and therefore will no longer be included to the new invoice format. Earnings are sent to the account that was filled in when the application was submitted, or to a changed account after the change of payment details request is processed (the change of payment details always takes place on the 1st and 16th of the month and is only reflected in the invoice for that payment period - i.e. if the change is processed on the 1st of the month, earnings will only arrive in the changed account for the period 1st-15th of that month.

The invoice shows a higher amount than what was credited to my account

The invoice shows all the earnings for the delivered orders. A deposit of 50 EUR is deducted from your earnings when you are assigned courier equipment, you can see a summary of the deduction of this amount in the finance section of the Wolt partner application and also in the payment report document, which you will receive to your email address. You will receive an invoice and a payment report if the amount paid exceeds zero = if the value of the orders received in a given payment period does not exceed the amount of the deposit, you will not receive the abovementioned documents for the particular payout cycle.

The invoice shows a lower amount than what was credited to my account

In a case that you have returned the complete courier gear to us, we have refunded you the deposit amount (for a complete return of gear = 50 EUR). The amount of the deposit is not subject to a VAT and therefore does not appear on the invoice, but you can find a record of the deposit in the payment report document. 

I have not received VAT for deposit

I have not received  VAT amount on deposit

The deposit is not subject to VAT, therefore it does not appear on the invoice and is paid out without VAT.

How is the amount of VAT on tips calculated?

You always get the full amount of tips you receive from customers. If you are a VAT payer you are paid this amount plus VAT.

In the payment schedule document, the deposit for courier gear was deducted, but it was deducted last payment period

You will receive an invoice and a payment schedule if the amount paid exceeds zero = as the value of orders received in the last payment period did not exceed the amount of the deposit, the documents were not sent to you. You will receive the documents and a record of the deposit deduction as soon as the value of the orders received exceeds the amount of the deposit.

I ended my cooperation, my deposit for the courier gear was refunded, but I didn't receive an invoice

In case we have received a complete courier gear from you, we have refunded the deposit for the courier gear (for a full refund of 50 EUR). The amount of the deposit is not subject to VAT and therefore does not appear on the invoice, but this amount was invoiced to you at the beginning of our cooperation in earnings, the amount of earnings for that period was sent to you less the value of the deposit. 

On what basis were the partner couriers selected for this automation?

We chose a random third of the courier partners. However, we will bring changes for all courier partners working as freelencares / companies (s.r.o.).

The payment schedule document shows a VAT refund, what does this mean?

The payment schedule document is used to record all adjustments and transactions that occur in our partnership relationship. If you have been paid an amount of VAT in the past and you were not a VAT payer, you have refunded this amount to us and we have adjusted the invoice, there will be a record of these transactions on the following schedule of payment document.